For towing and roadside companies
An AI towing answering service that takes the call so your drivers can keep driving
Clientager answers stranded drivers at any hour, captures exact location and vehicle details, quotes from your rate card and sends the job to the right truck.
Ready for your review in 24–48 hours
Clientager: Thanks for calling. I'm the AI assistant for the towing company, and this call may be recorded. First, are you and any passengers safe and off the travel lanes?
Customer: Yeah, I'm on the shoulder. The car just died, it won't start.
Clientager: Okay. Please stay in the car with your hazards on. Which highway and direction are you on, and can you see a mile marker or exit sign?
Customer: I-35 northbound, I just passed exit 214.
Clientager: Got it. I'm also texting you a link that shares your exact location. What's the vehicle, and where would you like it towed?
Customer: 2018 Ford Escape. To the Ford dealer on Main, I guess. How much?
Clientager: That's about 12 miles. With the after-hours hook-up, the estimate is $185. Our driver can be there in roughly 40 minutes. Shall I send them?
Customer: Yes please. I'm Luis.
Clientager: Done, Luis. You'll get a text with the driver's name, ETA and a secure payment link. If anything changes or you feel unsafe, call 911 first.
What Clientager did
- Job dispatched: I-35 NB past exit 214, 2018 Ford Escape
- Quote confirmed: $185 after-hours tow, ~12 miles
- ETA and secure payment link sent by SMS
Quick answer
How does an AI towing answering service work?
An AI towing answering service picks up every call, day or night, checks that the caller is safe, and collects what dispatch needs: location, vehicle, problem, destination and payment method. It quotes from your rates, sends the job to an on-call driver, and texts the customer an ETA and a secure payment link. Emergencies and police or motor club jobs follow your rules.
Illustrative example
Customer message
How much do you charge per mile?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for towing
- Answer calls 24/7
- Check caller safety first
- Capture exact location
- Quote from your rates
Live availability
Booked · reminder scheduled
What gets missed today
Drivers answering calls behind the wheel
In a small tow company the person answering the phone is often hooking up a car on a highway shoulder. Calls go to voicemail, and the stranded driver just calls the next number on Google.
Vague locations waste trips
Callers in a panic say 'near the exit by the gas station'. Without a precise address, mile marker or pin, trucks drive in circles and the customer waits longer.
Price shoppers tie up the line
Many calls are people comparing quotes. Each one takes minutes of explaining hook-up fees and per-mile charges while a real job might be ringing on the other line.
Payment chases after the job
Cash-on-arrival disputes and unpaid invoices eat into thin margins. Collecting payment details safely before the truck rolls is hard when nobody has time to call back.
What Clientager can handle for you
- Answer calls 24/7
- Check caller safety first
- Capture exact location
- Quote from your rates
- Dispatch on-call drivers
- Text ETAs to customers
- Send secure payment links
- Log motor club jobs
Enquiries it handles every day
- “My car broke down, can you tow it?”
- “How much do you charge per mile?”
- “Can you jump-start my battery?”
- “I locked my keys in the car.”
- “My car is stuck in a ditch, can you winch it out?”
- “Do you take my roadside assistance plan?”
- “Can you move a car that's not running from my driveway?”
- “Where is my car? It was towed from a parking lot.”
How it works
- 01
Safety check
The agent answers as your company's AI assistant and first asks whether anyone is hurt or in danger. If so, it tells the caller to hang up and call 911, then continues only once they are safe.
- 02
Pin down location
It asks for a street address, cross streets, highway direction and mile marker, or texts a link the caller can tap to share their GPS location.
- 03
Capture job details
Vehicle make, model and drivetrain, the problem (no-start, flat, accident, lockout, winch-out), where the car is going and whether keys are available.
- 04
Quote and confirm
Using your rate card, the agent gives an estimate including hook-up, mileage and any after-hours fees, then confirms the customer wants to proceed.
- 05
Dispatch and update
The job is sent to the on-call driver by SMS or your dispatch tool. The customer gets an ETA text and a secure payment link, and the job record is saved.
Towing call handling AI built around roadside safety
Every tow call starts with a person in an uncomfortable or risky spot. Clientager is configured to put safety ahead of sales. It asks whether anyone is hurt, whether the vehicle is blocking traffic, and whether the caller is somewhere safe. If there is an injury, fire, smoke or the car is in live lanes, the agent tells the caller to contact 911 immediately before anything else. It can also share simple guidance you approve, such as staying buckled in with hazards on.
Once the caller is safe, the agent gathers dispatch details in a calm, structured way. Location is where most tow jobs go wrong, so it asks for direction of travel, nearest exit, landmarks and mile markers, and can text a location-sharing link. Your driver receives a clean summary instead of a scribbled note. Notes about the vehicle, such as an all-wheel-drive car that needs a flatbed, are included too.
Quotes, motor clubs and impound questions
You decide how pricing works. The agent can quote from a simple rate card covering hook-up, per-mile charges, after-hours and heavy-duty surcharges, or give a range and say a dispatcher will confirm. Price shoppers get a straight answer quickly, and the line is free again for the next job. Customers who say they are covered by a roadside assistance plan or motor club can be asked for their membership details and directed to the right process.
Private property and impound calls are different. People calling to find a towed vehicle are often frustrated. The agent can explain where your yard is, your release hours, what ID and paperwork they need and the fees you charge, so your yard staff are not repeating the same answers all night. If someone becomes heated, the agent stays calm and offers a callback from the yard manager.
A roadside service AI receptionist that respects your drivers
Small tow companies run lean. The owner may be on the road for most of a shift, and night calls wake whoever is on call. Clientager lets you set who gets which jobs, when to wake someone, and which calls can wait for morning, such as non-urgent scheduled transports or yard enquiries. Drivers receive jobs by text with all the details, and customers get ETA updates without calling back.
Payment is handled safely. The agent never takes card numbers over the phone. Instead it texts a secure payment link from your payment provider, so jobs can be paid before or at drop-off. Every call is recorded as a job or lead in your records, giving you a clear picture of how many calls came in and what happened to them.
Frequently asked questions
What does the AI do if a caller has been in an accident?
It asks immediately whether anyone is injured or in danger. If so, it tells the caller to hang up and call 911 first. Once emergency services are involved or the caller confirms everyone is safe, it can continue collecting tow details or pass the call to your on-call dispatcher.
How does it get an accurate location from a stressed driver?
It asks step by step: road name, direction of travel, last exit or mile marker and nearby landmarks. It can also text a link that shares the phone's GPS position. The confirmed location is included in the job your driver receives, along with the vehicle details.
Can it quote our tow prices?
Yes, using the rate card you provide: hook-up fees, per-mile rates, after-hours and weekend surcharges, and special equipment charges. If a job is unusual, like a heavy-duty recovery or a vehicle down an embankment, it can say a dispatcher will call back with an exact price.
How are jobs sent to our drivers at night?
You choose. Common setups are a text to the on-call driver with the full job summary, a call transfer for urgent jobs, or an entry in your towing dispatch software if a connection is available. Escalation rules can try a second driver if the first does not confirm.
Will it take card payments over the phone?
No. For security, the agent never asks for card numbers, CVV codes or bank details. It texts the customer a secure payment link from your payment provider. Your drivers can also collect payment at drop-off as usual.
Can it handle people looking for a car we impounded?
Yes. It can explain your yard location, release hours, required documents and current fees, and confirm whether a vehicle matching their plate is in your yard if you share that list. Disputes are recorded and passed to your yard manager rather than argued on the phone.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.