For car dealerships
An AI receptionist for car dealerships that books test drives while your team sells
Clientager answers sales and service calls, website chats and WhatsApp messages, checks stock, qualifies buyers and puts appointments on the right person's calendar.
Ready for your review in 24–48 hours
Customer: Is the grey 2021 RAV4 hybrid still available?
Clientager: Hi, I'm the AI assistant for the dealership. Yes, the grey 2021 RAV4 Hybrid XLE, stock 4471, is still in stock. Would you like to see it in person?
Customer: Maybe. I have a 2016 Civic I'd want to trade in.
Clientager: Happy to note that. Roughly how many miles are on the Civic, and is it paid off? Our appraiser can value it while you test drive.
Customer: About 92k miles, paid off. Could I come Tuesday after work?
Clientager: Tuesday at 5:30 pm is open with Marcus from our sales team. Can I take a mobile number to text you a confirmation?
Customer: Sure, it's 555-0148. I'm Dana.
Clientager: You're booked, Dana. I'll text the address and ask the team to hold the RAV4 for your visit. Bring the Civic's title if you have it.
What Clientager did
- Test drive booked: Tue 5:30 pm, stock 4471
- Trade-in captured: 2016 Civic, ~92k miles, paid off
- Lead assigned to sales rotation and flagged hot
Quick answer
What does an AI receptionist for car dealerships do?
An AI receptionist for car dealerships answers sales, service and parts enquiries on every channel, checks whether a vehicle is still available, captures trade-in and finance details, books test drives and service appointments, and hands hot buyers to a salesperson. It keeps a record of every conversation so no lead from the weekend or an evening listing alert goes cold.
Illustrative example
Customer message
What's the best price on this vehicle?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for car dealerships
- Answer every sales enquiry
- Confirm vehicle availability
- Book test drives
- Capture trade-in details
Live availability
Booked · reminder scheduled
What gets missed today
Listing leads cool off fast
A shopper who enquires about a used SUV on a Sunday evening has usually contacted three other dealers. If nobody replies until Monday, someone else has already booked the test drive.
Sales and service share one phone line
Service customers asking about a recall wait on hold behind sales calls, and receptionists spend the morning transferring calls between departments instead of helping anyone.
Salespeople cherry-pick leads
Leads without a phone number or with a vague question get ignored. Without consistent qualification, good buyers sit untouched in the CRM while the floor chases walk-ins.
Missed callbacks on service days
Customers calling to ask whether their car is ready rarely get a fast answer. Advisors are in the workshop, and voicemail piles up until the end of the day.
What Clientager can handle for you
- Answer every sales enquiry
- Confirm vehicle availability
- Book test drives
- Capture trade-in details
- Pre-qualify finance interest
- Book service appointments
- Route calls by department
- Follow up unsold leads
Enquiries it handles every day
- “Is this car still available?”
- “What's the best price on this vehicle?”
- “How much will you give me for my trade-in?”
- “Do you offer financing for first-time buyers?”
- “Can I book a test drive this weekend?”
- “When is my car going to be ready from service?”
- “Do you have this model in another color?”
- “Is there a recall on my vehicle?”
How it works
- 01
Enquiry arrives
A shopper calls, chats on your website, replies to a listing alert or messages on WhatsApp. Clientager answers immediately and introduces itself as the dealership's AI assistant.
- 02
Identify department and vehicle
The agent works out whether it is a sales, service or parts question, then looks up the stock number, model or VIN the customer mentions against your inventory feed.
- 03
Qualify the buyer
It asks the questions your sales manager would: timeline, trade-in, payment preference, and whether anyone else needs to see the car. Answers are saved to the lead record.
- 04
Book and assign
Test drives go on the right salesperson's calendar based on your rotation rules. Service bookings go into available bays. Confirmations go out by SMS or WhatsApp.
- 05
Follow up and hand off
Hot buyers are flagged to a manager in real time. Leads that are not ready receive polite follow-ups on the schedule you set, until they book or opt out.
Dealership lead management AI that answers in minutes, not hours
Most dealership leads arrive when the showroom is closed or the floor is busy: listing site messages at night, Facebook Marketplace questions on weekends, calls during the Saturday rush. Each one is a shopper with a specific car in mind and a short attention span. Clientager responds on the same channel the shopper used, confirms the vehicle details against your inventory, and keeps the conversation moving toward a visit.
Because every conversation is logged, your sales manager can see what each shopper asked, what they were told and what happens next. Lead management stops depending on who happened to pick up the phone. Leads are assigned using the rotation or territory rules you already use, and anyone unanswered for too long is escalated to a manager instead of quietly expiring.
Automotive sales AI that qualifies without pressuring
Good salespeople qualify before they quote. The agent asks the same practical questions in a friendly way: when the customer wants to buy, whether they have a trade-in, whether they are paying cash or interested in financing, and which features matter. It does not negotiate price, promise rates or approve credit. Those conversations stay with your team, who now start them with context instead of a cold call.
When a shopper asks for a price on a specific vehicle, the agent can share the advertised price you provide and explain what is included, then offer a test drive or a callback from a salesperson. For finance questions it collects interest and basic details and directs the customer to your finance manager or your secure online application. It never asks for Social Security numbers or card details in chat.
Keeping the service lane running smoothly
Service drives repeat revenue, and service customers call constantly: to book oil changes, ask about recalls, check whether their car is ready, or confirm a loaner. Clientager can book service appointments by type and duration, explain what to bring, and answer common questions from your service menu. Status questions are routed to the advisor or answered from your system where that connection is available.
When something needs a human, such as a disputed repair bill, a warranty claim or an upset customer, the agent hands off to a named advisor with a summary of the call. Your team handles judgment calls; the routine scheduling and status updates are handled for them. Setup starts with how your store actually works: departments, hours, rotation rules, and which questions should never be answered by AI. Clientager's team configures and tests the agent, you review it, and it is typically ready for review within 24 to 48 hours.
Frequently asked questions
Can the AI check whether a specific car on our lot is still available?
Yes, when your inventory feed or DMS export is connected. The agent matches the stock number, VIN or description the shopper gives and confirms status. If a vehicle is marked pending or sold, it suggests similar units from your stock and offers a test drive on one of those instead.
Will it negotiate price or quote monthly payments?
No. The agent shares advertised prices and published offers you provide, but it does not negotiate, discount or quote payments and rates. Those questions are captured and passed to a salesperson or your finance manager, along with the shopper's trade-in and budget details so the follow-up starts informed.
How does it decide which salesperson gets a lead?
You set the rules during setup. Common options are round-robin rotation, assigning by brand or new versus used, or sending repeat customers to their previous salesperson. Hot leads, such as someone asking to come in today, can be pushed to a manager immediately by SMS or email.
Can it handle service department calls as well as sales?
Yes. Many dealerships use one agent with separate flows: sales enquiries are qualified and booked for test drives, while service calls are booked into appointment slots, checked for recall questions or transferred to an advisor. Parts calls can be routed directly to the parts counter.
What happens with leads that are not ready to buy yet?
The agent records their timeline and interests, then follows up on a schedule you approve, for example a check-in a week later or a message when a matching vehicle arrives. Shoppers can opt out at any time, and replies go straight back into the same lead record.
Does the caller know they are speaking to an AI?
Yes. The agent introduces itself as the dealership's AI assistant and can announce that calls are recorded. Customers can ask for a person at any point, and the agent will transfer or arrange a callback during business hours.
How quickly can our dealership go live?
After you walk us through your departments, hours and lead rules, Clientager's team builds and tests the agent. It is usually ready for your review within 24 to 48 hours, and it goes live once you approve it. Many stores start with website chat or after-hours calls and add channels later.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.