For insurance agencies
An AI receptionist for insurance agencies that gets quotes started and service calls sorted
Clientager answers prospects and policyholders on phone, chat, email and WhatsApp, gathers quoting details, routes claims and service requests, and follows up on renewals.
Ready for your review in 24–48 hours
Customer: Hi, my renewal went up a lot. Can you quote my car and home insurance?
Clientager: Hi, I'm the agency's AI assistant. Happy to get that started for one of our licensed agents. How many drivers and vehicles are on the auto policy?
Customer: Two drivers, two cars. 2019 Camry and 2022 CR-V.
Clientager: Thanks. Any accidents or tickets in the last five years? And who is your current carrier and renewal date?
Customer: One speeding ticket two years ago. Renewal is the 15th.
Clientager: Got it. For the home, what's the address and roughly what year was the roof replaced?
Customer: 48 Linden Ave, roof was done in 2017. I'm Priya.
Clientager: Thanks, Priya. I've passed this to Alex, one of our agents, who will run quotes and call you Monday at 10 to go over options. You can upload your current declarations pages here: [secure link].
What Clientager did
- Quote request created: auto (2 drivers, 2 vehicles) and home bundle
- Producer call booked: Mon 10:00
- Renewal date flagged: 15th, priority follow-up
Quick answer
How does an AI receptionist for insurance agencies help?
An AI receptionist for insurance agencies answers every call and message, collects the details producers need to quote auto, home, business or life cover, and books appointments with licensed agents. It routes claims and policy changes to service staff and sends renewal reminders. It does not bind coverage, recommend specific policies or interpret policy terms; licensed staff handle those decisions.
Illustrative example
Customer message
I need a certificate of insurance for a job site.
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for insurance agencies
- Collect quoting details
- Book producer appointments
- Route claims quickly
- Handle certificate requests
Live availability
Booked · reminder scheduled
What gets missed today
Quote requests arrive incomplete
Web forms and voicemails say 'need a car insurance quote' and nothing else. Producers then spend two calls just collecting drivers, vehicles and current carrier details.
Service calls swamp CSRs
ID cards, certificate requests, adding a vehicle, payment questions. Account managers handle routine requests all day while new business waits.
Claims calls need fast routing
A policyholder who has just had an accident or water leak needs the carrier's claims number and a calm answer, not a voicemail box.
Renewals slip through the cracks
Clients facing a premium increase often shop elsewhere before anyone calls them. Proactive outreach is the first task dropped in a busy week.
What Clientager can handle for you
- Collect quoting details
- Book producer appointments
- Route claims quickly
- Handle certificate requests
- Process ID card requests
- Remind about renewals
- Follow up on open quotes
- Cross-sell with permission
Enquiries it handles every day
- “Can you give me a quote for car insurance?”
- “I need a certificate of insurance for a job site.”
- “How do I add my teenager to my policy?”
- “I had an accident. What do I do?”
- “Why did my premium go up?”
- “Can you send me my ID cards?”
- “Do you write commercial auto?”
- “When is my policy renewing?”
How it works
- 01
Answer and identify
The agent introduces itself as the agency's AI assistant and finds out whether the caller wants a quote, has a claim, needs a policy change or has a billing question.
- 02
Gather the right details
For a quote, it collects the information your producers use for that line. For service, it identifies the policy and the change requested.
- 03
Route or book
Complete quote requests go to a producer with a booked call. Claims get the carrier claims line and an agency follow-up. Service tasks go to the account manager.
- 04
Handle routine requests
Where you allow it, the agent sends ID cards or certificate requests forward, shares payment links from the carrier or agency, and confirms next steps.
- 05
Follow up
Open quotes get reminders, renewals get outreach before the date, and every interaction is recorded against the client's record.
Insurance lead qualification AI that sends producers complete quotes
A good quote starts with good data. Clientager collects what your producers need for each line of business: drivers, vehicles and history for personal auto; property details, roof age and prior claims for homeowners; business type, payroll, revenue and vehicles for commercial lines. It asks naturally, one question at a time, and lets prospects upload declarations pages through a secure link instead of typing everything out.
Prospects who are just browsing are treated differently from people whose policy renews next week. You can set priorities by line, premium size or renewal date, so producers see the hottest opportunities first. Every lead is recorded with its source, which makes it easier to see where your best business comes from. Quotes that stall are followed up politely until the prospect decides either way.
Insurance customer service AI for everyday policy requests
Most calls to an agency are not new business. They are certificate requests from contractors, ID card resends, payment questions, address changes and 'can I add this vehicle'. The agent identifies the policyholder, captures exactly what is needed and either completes the request using the tools you connect or creates a clean task for your account manager. Clients get a clear answer on timing instead of a voicemail.
Claims are handled with care. When someone reports an accident, theft or property damage, the agent first checks that everyone is safe and directs them to emergency services if needed. It then provides the carrier's claims contact you have configured, records the basics and alerts the account manager so the agency can follow up personally. The client hears from a real person soon after.
Licensing, advice and retention
Insurance advice is regulated. The agent does not recommend coverage limits, compare policies or tell anyone whether a loss is covered. It does not bind, cancel or change coverage on its own. Those decisions belong to your licensed staff. The agent's job is to collect facts, set expectations and get the right person involved quickly. Each handoff includes a summary so nobody repeats themselves.
Retention is where an always-on assistant pays off quietly. The agent can reach out ahead of renewals, ask whether anything has changed, such as a new driver, a renovation or a new business location, and book a review when a client is unhappy about price. Clients feel looked after, and producers spend their time on the conversations that keep accounts.
Frequently asked questions
Can the AI quote insurance prices?
Not by itself. It collects the details needed to quote and passes a complete request to a licensed producer, who runs rates and presents options. If you use a comparative rater and a connection is confirmed during setup, the agent can pre-fill it to save time.
What happens when a client calls to report a claim?
The agent checks that everyone is safe and tells the caller to contact emergency services if anyone is hurt. It then gives the carrier's claims number you provided, records what happened, and alerts the client's account manager so the agency can follow up the same day.
Can it handle certificate of insurance requests?
Yes. It collects the certificate holder's name and address, the project or contract details and any special wording requested, then creates a task for your CSR or, where your agency management system allows, prepares the request for approval. The requester is told when to expect it.
Will it recommend coverage to clients?
No. Coverage recommendations require a licensed agent. If a client asks what limits they need or whether something is covered, the agent explains that a licensed team member will answer and books a call or creates a task with the question.
Can it help with renewals and retention?
Yes. The agent can contact clients before renewal dates, ask about changes in their situation and book a policy review. If a client says they are shopping elsewhere because of price, it flags them as a retention priority for your producer.
How do we get started?
You walk us through your lines of business, intake questions, carrier claims contacts and service processes. Clientager's team builds and tests the agent, and it is usually ready for your review within 24 to 48 hours. Many agencies start with phone and website chat, then add WhatsApp or SMS.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.