Use case · AI WhatsApp Agent
An AI WhatsApp agent for the app your customers already use
Clientager replies to WhatsApp messages around the clock, books, answers and follows up inside the chat, and works within WhatsApp Business rules on opt-in and approved templates.
Ready for your review in 24–48 hours
Customer: Hi! Is the Oslo corner sofa in green still available? [photo of the sofa]
Clientager: Hi, I'm the AI assistant for Nordhaus Living. Yes, the Oslo corner sofa in forest green is in stock. It's 112 inches by 78 inches. Would you like delivery or store pickup?
Customer: Delivery. Will it fit through a 30 inch door?
Clientager: The backrest detaches, and the largest piece is 34 inches deep, so a 30-inch door is likely too tight without removing the door. I can ask our delivery team to check with you before booking. Is that okay?
Customer: Yes please, my hallway is narrow too.
Clientager: Noted. Our delivery team will message you here on Monday morning. Could you send a photo of the doorway and hallway with a tape measure, if that's easy?
Customer: [photo of doorway with tape measure]
Clientager: Perfect, thank you. I've attached it for the team. You'll hear from them Monday.
What Clientager did
- Lead created: Oslo corner sofa, forest green, delivery
- Access check requested: 30" door, narrow hallway, photo attached
- Delivery team task: contact Mon 9:00 am
Quick answer
What can an AI WhatsApp agent do?
An AI WhatsApp agent replies to customers on your WhatsApp Business number at any hour. Clientager answers questions, books appointments, shares product or property details, sends secure payment links and hands chats to staff when needed. It follows WhatsApp's rules: free-form replies within 24 hours of the customer's last message, and opt-in plus approved templates for messages outside that window.
Illustrative example
Customer message
Can I book for tomorrow?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for ai whatsapp agent
- Reply on WhatsApp 24/7
- Book appointments in chat
- Share photos and details
- Send secure payment links
Live availability
Booked · reminder scheduled
What gets missed today
WhatsApp messages pile up on one phone
The business WhatsApp lives on the owner's or manager's phone. Messages arrive during work, at dinner and late at night, and many wait hours for a reply.
Customers expect chat-speed answers
People message on WhatsApp because it feels instant. A reply the next day feels slow, and they may ask a competitor in the meantime.
Team members can't share the inbox
When only one person can see the chats, nobody else can help, and context disappears when that person is off.
The rules are easy to get wrong
WhatsApp Business has rules on opt-in, the 24-hour window and message templates. Breaking them can lead to restrictions on your number.
What Clientager can handle for you
- Reply on WhatsApp 24/7
- Book appointments in chat
- Share photos and details
- Send secure payment links
- Understand voice notes
- Send approved template messages
- Hand chats to staff
Enquiries it handles every day
- “Is this still available? [photo]”
- “Can I book for tomorrow?”
- “Send me your location”
- “What are your prices?”
- “Can I pay by link?”
- “[voice note] asking about opening hours”
- “Can you send me photos?”
How it works
- 01
Connect your WhatsApp Business number
We help you set up or connect a WhatsApp Business account suitable for automated messaging, confirmed during setup.
- 02
Customer messages first
A customer sends a text, photo, location or voice note. The agent introduces itself as the business's AI assistant and replies in the chat.
- 03
Handle the request in the thread
It answers questions, books appointments, shares details or sends a secure payment link, keeping everything in one WhatsApp conversation.
- 04
Use templates outside 24 hours
Reminders and follow-ups after the 24-hour service window use pre-approved WhatsApp templates and go only to customers who opted in.
- 05
Hand over to your team
When a person is needed, the chat goes to your team with a summary, and the customer is told someone will reply.
Working the way WhatsApp customers expect
WhatsApp customers send photos of a product they saw, voice notes while driving, and pin locations instead of typing addresses. Clientager is set up to handle this naturally, understanding images and voice notes where supported and replying in short, friendly messages. It can send back photos, menus, brochures, location pins and secure payment links, so the whole interaction happens in the one chat thread.
Because WhatsApp is personal, tone matters. The agent writes like a helpful member of your team, not a robot reading a script, and it remembers returning customers so they do not repeat themselves. If someone needs a person, the chat moves to your team with the full history, and your staff reply from a shared inbox rather than one person's phone.
WhatsApp Business rules, handled properly
WhatsApp has clear rules for businesses. When a customer messages you, you can reply freely for 24 hours after their last message. Outside that 24-hour window, a business can only start a conversation using a pre-approved message template, and only with customers who have opted in to receive WhatsApp messages from you. Promotional messages are subject to further rules and customer preferences.
Clientager is configured around these rules. Booking reminders, order updates and follow-ups sent outside the window use templates submitted for approval, and they go only to opted-in customers. If a customer asks you to stop messaging, that is recorded and respected. We help you set up your WhatsApp Business account and templates during onboarding, and we confirm what your account supports.
Where an AI WhatsApp agent fits best
Salons and clinics use WhatsApp for bookings and reminders. Real estate agents share listings and viewing times. Restaurants take reservations and catering orders. Retailers answer stock questions with photos. Travel agencies send itineraries and answer last-minute questions. In each case, the AI handles the routine replies quickly, while your team takes over conversations that need a personal touch or a decision.
Customers who write in other languages can be answered in their language where you enable it. Our team builds and tests your WhatsApp agent, usually ready for your review within 24–48 hours, and you approve it before launch. WhatsApp can be your only channel to begin with. Plans start at $39 per month; see our pricing page, as prices may vary by region.
Frequently asked questions
Can I use my existing WhatsApp Business number?
Often, yes. Automated messaging works through the WhatsApp Business Platform rather than the standard app, so an existing number may need to be moved to it. We review your current setup during onboarding and confirm the best option for your number.
What is the 24-hour window on WhatsApp?
When a customer messages your business, you can send free-form replies for 24 hours after their last message. After that, you can only start a conversation with an approved template message, and only to customers who have opted in. Clientager follows this automatically.
Can the agent send reminders on WhatsApp?
Yes, for customers who have opted in. Reminders and updates sent outside the 24-hour window use pre-approved WhatsApp templates. We help you write and submit these templates during setup, and customers can opt out at any time.
Does it understand voice notes and photos?
Where supported, yes. The agent can understand voice notes and images, such as a photo of a product, damage or a doorway, and respond accordingly. Photos and notes are saved to the customer record so your team can see them later.
Can my team take over a WhatsApp chat?
Yes. When a conversation needs a person, the agent hands it to your team with a summary. Your staff can reply from a shared inbox, so customers keep chatting on the same WhatsApp thread without starting again.
Will customers know they're chatting with an AI?
Yes. The agent introduces itself as your business's AI assistant at the start of a conversation. Customers can ask for a person at any time, and the agent hands over according to the rules you set.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.