For plumbing companies
An AI receptionist for plumbers that answers while you're under the sink
Clientager picks up every call and message, works out the job type and urgency, books the right technician, keeps customers updated on arrival times, and follows up on quotes and payments.
Ready for your review in 24–48 hours
Clientager: Good morning, Clearflow Plumbing. I'm the company's AI assistant, and this call may be recorded. What's going on?
Customer: There's water pouring out from under my water heater in the garage.
Clientager: Let's stop the water first. There should be a cold water valve on the pipe going into the top of the heater; turn it clockwise to close it. Do you smell gas at all?
Customer: No gas smell. Okay, I've closed the valve. It's slowing down.
Clientager: Good. I'm booking this as an emergency call-out. Our on-call technician, Luis, can be with you between 8:30 and 9:30. The emergency call-out fee is $129, and he'll quote any repair before starting. What's your address?
Customer: 22 Cedar Lane. Please send him.
Clientager: Done. Luis is on his way for 8:30 to 9:30, and I'll text you when he's 15 minutes out. If you can, take a photo of the heater's label and reply to my text.
What Clientager did
- Emergency job booked: leaking water heater, 22 Cedar Lane
- Assigned to on-call tech Luis, arrival 8:30–9:30
- Arrival text scheduled; photo request sent
Quick answer
What does an AI receptionist for plumbers do?
An AI receptionist for plumbers answers calls and messages while you're on a job. Clientager asks what the problem is, how urgent it is and where the property is, checks your availability, books the right technician, and sends arrival updates. It identifies emergencies like burst pipes or sewage backups, tells callers who smell gas to leave and call emergency services, and follows up on quotes and invoices.
Illustrative example
Customer message
There's a leak under my kitchen sink
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for plumbers
- Identify service type
- Assess job urgency
- Capture location and access
- Check technician availability
Live availability
Booked · reminder scheduled
What gets missed today
Your hands are wet when the phone rings
You're mid-repair with a wrench in one hand. The caller with a leaking water heater won't leave a voicemail. They'll call the next plumber on the list.
Not every "emergency" is one
A dripping faucet at 10 pm can wait until morning. A burst pipe can't. Without a consistent way to triage, you either miss emergencies or get called out for nothing.
Customers keep calling for an ETA
Once a job is booked, customers call to ask when you'll arrive. Every call pulls you or the office away from work that's actually paying.
Quotes go cold
You quote for a bathroom repipe or water heater replacement, then never follow up. The customer forgets, or books whoever called them back.
What Clientager can handle for you
- Identify service type
- Assess job urgency
- Capture location and access
- Check technician availability
- Assign the right technician
- Book and confirm jobs
- Send arrival updates
- Follow up quotes and invoices
Enquiries it handles every day
- “My drain is completely blocked”
- “There's a leak under my kitchen sink”
- “How much to replace a water heater?”
- “Can someone come today?”
- “When will the plumber arrive?”
- “Can you quote for a bathroom remodel?”
How it works
- 01
Tell us how you dispatch
Share your services, service area, call-out fees, emergency definitions, technician skills, working hours and on-call rota.
- 02
We build and test
Clientager's team configures intake, triage and booking, connects your channels and runs test calls from burst pipes to drain quotes.
- 03
You approve it
Ready for review within 24–48 hours. Listen to test calls and confirm how emergencies and pricing questions are handled.
- 04
Every call gets answered
The agent introduces itself as your company's AI assistant, gathers job details and books a slot or escalates an emergency.
- 05
Jobs reach the right tech
Each job is logged with the problem, address, access notes and photos, and assigned to the right technician or the on-call plumber.
Intake that captures what the technician needs
A good plumbing booking needs more than a name and a number. Clientager asks about the service type (leak, blockage, water heater, fixture install, repipe or inspection), the location in the property, how long it's been happening, and whether water is spreading. It records the address, access details, parking notes and whether the customer owns the property or rents. Repeat customers are recognized, with their past jobs on record.
Customers can send photos or a short video by text or WhatsApp, which helps your technician arrive with the right parts. The agent also checks whether the job is in your service area and quotes your standard call-out fee or diagnostic charge when callers ask, so there are no surprises on site. Large jobs, such as remodels and repipes, are captured as leads and booked as estimate visits rather than squeezed into a repair slot.
Urgency, safety and dispatch
Clientager sorts calls by urgency using your rules. A burst pipe, sewage backup, no water or a leak near electrics is treated as an emergency and routed to the on-call plumber. A slow drain or running toilet is booked into the next suitable slot. Where it's safe, the agent can talk callers through simple steps you approve, such as closing a shut-off valve.
Safety comes first. If a caller reports a gas smell, the agent tells them to leave the property and contact the gas company or emergency services before anything else. Once a job is booked, it assigns the right technician based on skills, location and availability, and sends the customer arrival updates so they don't need to call for an ETA.
Quotes, payments and repeat work
Plumbing businesses lose a lot of work after the quote. Clientager follows up on quotes you've sent, answers the customer's questions as far as you allow, and books the job when they're ready. If they're not, it notes why so you can decide whether to call them yourself. Follow-up timing is yours to set, such as a few days after the quote and again a week later, and the agent stops as soon as the customer books or declines.
After a job, the agent can send a secure payment link for the invoice, polite reminders if it's unpaid, and a follow-up to check everything's working. It can also remind customers about annual water heater flushes or drain maintenance, which brings in steady, schedulable work between emergencies. Customers who had a good experience can be asked for a review, which helps the next homeowner who searches for a plumber in your area.
Frequently asked questions
How does the AI know if a plumbing call is an emergency?
You set the rules during setup. Typical emergencies include burst pipes, active leaks that won't stop, sewage backups and no water. The agent asks a few targeted questions and routes those calls to your on-call plumber. Anything that can safely wait is booked into regular hours.
What happens if a caller smells gas?
The agent tells them to leave the property, avoid switches or flames, and contact their gas company or emergency services immediately. Only after that does it log the call and, if you offer gas work, arrange a follow-up from your team.
Can it give prices over the phone?
It can share whatever you approve, such as call-out fees, diagnostic charges or standard prices for common jobs. For anything that depends on what the technician finds, it explains that a quote will be given on site before work starts.
Can it assign jobs to specific technicians?
Yes. You tell us which technicians handle which work, their areas and hours. The agent books into the right person's schedule, or the on-call technician after hours, where your scheduling tool allows a connection. Connection availability is confirmed during setup.
Will it answer when I'm a one-person business?
Yes. For solo plumbers, the agent is often most valuable as the person who answers while you work. It books jobs, sends you a summary between calls and only interrupts you for genuine emergencies, according to your rules.
How much does it cost for a plumbing company?
Plans start from $39/month with 200 voice minutes and setup included. Busier companies often choose Growth at $99/month. See /pricing for details; prices may vary by region.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.