An AI receptionist for gyms that turns enquiries into members

Every membership enquiry gets a fast, clear answer

Joining a gym is often an impulse that needs encouragement. Someone sees a friend's progress, looks up your club at 9 pm and wants to know the price. Clientager answers right away with your current plans, joining fees and offers, asks what they're looking for, and books a tour or trial pass while they're still motivated. Your current promotions are kept up to date, so nobody is quoted an expired offer.

Where your process allows online joining, the agent sends a secure sign-up link. Where it doesn't, it books an appointment with your membership team and sends them a lead summary: goals, preferred plan, objections raised and the best time to call. Your sales staff walk into each conversation already knowing what matters. Leads who don't join are followed up on a schedule you set, with a friendly check-in rather than a hard sell.

Member requests handled consistently

Existing members have their own needs: freezing for travel or injury, changing a payment date, updating their address, asking about a charge or checking guest pass rules. Clientager handles these routine requests by your policy, collects anything required such as dates or documentation, and logs the request for staff to process where needed. Members get a clear confirmation of what was requested and when it takes effect.

Cancellations are handled with care. The agent explains the notice period and terms accurately, can offer alternatives you approve, such as a freeze or a cheaper plan, and if the member still wants to cancel, records the request and routes it correctly. It never tries to trap members or make cancelling difficult. Every cancellation conversation is recorded, which protects both the member and the club if questions come up later.

• Freeze requests with dates and reason
• Payment and billing questions routed to the right person
• Cancellation requests explained and recorded
• Guest passes and add-on bookings

Turning trials and lapsed members into regulars

Many gyms give out free passes and trial weeks but have no system to follow them up. Clientager can check in after a trial visit, answer any questions and invite the person to join, then pass interested leads to your team. If someone isn't ready, the agent notes why and can follow up later with a relevant offer. Those reasons, such as price, location or class times, are useful for your sales team too.

It can also reach out to members who've stopped visiting or recently cancelled, inviting them back with offers you approve. Personal training enquiries can be captured and booked as consultations with your trainers. Win-back messages go out on a schedule you control, with wording that's friendly rather than pushy, and members who ask not to be contacted again are respected. Trainers receive each new client's goals and availability before the first session.