For online stores
AI ecommerce customer service that sells before checkout and supports after it
Clientager answers product questions, recommends the right items, sends secure payment links, tracks orders, handles returns and follows up on shoppers who went quiet.
Ready for your review in 24–48 hours
Customer: Will this standing desk fit a 55 inch wide space? And will it arrive by Friday?
Clientager: Hi, I'm the store's AI assistant. The 48-inch model is 48 by 30 inches, so it fits your space comfortably. The 60-inch version would be too wide. Which ZIP code is it shipping to?
Customer: 94110.
Clientager: Ordered by noon tomorrow with standard shipping, the estimated delivery is Thursday or Friday. Express would make Thursday more likely. Would you like it in walnut or white? Both are in stock.
Customer: Walnut. Does it come with a cable tray?
Clientager: The cable tray is sold separately. Many customers add it since it clips under the walnut top. Want me to put both together in a secure checkout link?
Customer: Sure, just the desk and tray.
Clientager: Here's your secure checkout link with the 48-inch walnut desk and cable tray: [link]. If you have any questions after ordering, just reply here.
What Clientager did
- Product question answered: size and delivery estimate
- Checkout link sent: desk + cable tray
- Follow-up scheduled if checkout not completed in 24h
Quick answer
What can AI ecommerce customer service handle?
AI ecommerce customer service answers shopper questions about products, sizing, stock and shipping, recommends items from your catalog, and sends secure payment links. After purchase it tracks orders, explains delivery delays, starts returns and exchanges within your policy, and follows up on abandoned enquiries. Refund exceptions, damaged goods disputes and angry customers are passed to your team with full context.
Illustrative example
Customer message
Will this fit my space or device?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for ecommerce
- Answer product questions
- Recommend matching products
- Send secure payment links
- Track orders instantly
Live availability
Booked · reminder scheduled
What gets missed today
WISMO tickets bury the inbox
'Where is my order?' messages arrive in waves after every sale or carrier delay. Each one is simple, but together they swallow the support team's day.
Pre-sale questions go unanswered
A shopper asking whether a product fits their device or arrives before a birthday leaves if nobody replies within minutes.
Returns are manual and inconsistent
Agents interpret the return policy differently, ask for the same details twice and lose track of which items were sent back.
Interested shoppers vanish
Someone asks about bulk pricing or a restock and never hears back. Those warm conversations are rarely followed up.
What Clientager can handle for you
- Answer product questions
- Recommend matching products
- Send secure payment links
- Track orders instantly
- Start returns and exchanges
- Notify on restocks
- Recover abandoned enquiries
- Escalate disputes to staff
Enquiries it handles every day
- “Where is my order?”
- “Will this fit my space or device?”
- “Can I change my shipping address?”
- “How do I return this item?”
- “When will this be back in stock?”
- “Do you offer discounts for bulk orders?”
- “My package arrived damaged.”
- “Which one would you recommend for me?”
How it works
- 01
Shopper reaches out
Via website chat, email, WhatsApp, SMS or phone. The agent introduces itself as the store's AI assistant and recognizes returning customers.
- 02
Understand the need
Is it a product question, a recommendation, an order issue or a return? The agent asks only what it needs, such as an order number or email.
- 03
Search and answer
It searches your catalog, policies and order data to answer accurately, suggest alternatives for out-of-stock items, and share tracking links.
- 04
Act within your rules
It sends secure payment links, starts returns that meet policy, records restock requests and applies only the discounts you authorize.
- 05
Follow up or hand off
Quiet shoppers get a polite follow-up. Policy exceptions, chargebacks and damaged items go to your team with a summary and photos.
An ecommerce AI sales assistant for the questions that decide a purchase
Online shoppers cannot touch a product, so they ask: will it fit, how does it compare, is it compatible, when will it arrive. Clientager answers from your product data, specifications and policies, and when something is out of stock it suggests close alternatives instead of a dead end. Recommendations are based on what the shopper actually told it, such as budget, size, use case or style.
When a shopper is ready, the agent can send a secure checkout or payment link with the right items already included. It never takes card details in chat. If a shopper asks something it cannot answer with confidence, like an unusual compatibility question, it says so and offers to have your team confirm by email rather than guessing. Shoppers trust a store that admits uncertainty.
An ecommerce AI support agent for orders, delivery and returns
After checkout, most messages are about delivery. With your store and shipping data connected, the agent looks up orders by number or email, shares tracking status, explains carrier delays in plain language and updates customers proactively when you choose. Address changes and cancellations are handled within the window you set, or routed to fulfillment if the order has already shipped.
Returns and exchanges follow your policy exactly. The agent checks the order date and item eligibility, asks the reason, offers an exchange or a different size first if you prefer, and starts the return or sends the customer to your returns portal. Damaged or wrong items get photo requests and go straight to a team member, who decides on refunds or replacements.
Recovering abandoned enquiries and building repeat customers
Many sales are lost not at checkout but in conversations that simply stop: a question about bulk pricing, a restock request, a shopper comparing two models. The agent records these as open opportunities and follows up once or twice, at sensible times, with the information they needed. It respects opt-outs and messaging consent rules for each channel. Each follow-up is logged with the outcome.
Because Clientager remembers returning customers, repeat buyers get faster, more personal help, like reordering a consumable or finding an accessory for something they bought before. Every conversation and outcome is logged, so you can see the most common questions, which products cause confusion and where your policies need clearer wording. Those insights help your team improve product pages and reduce repeat questions over time.
Frequently asked questions
Can the AI look up order status and tracking?
Yes, when your store platform and shipping tools are connected during setup. The agent verifies the customer by order number and email, then shares the current status and tracking link, and explains delays clearly. Without a connection, it can collect details and create a ticket for your team.
Will it process refunds on its own?
Only if you choose to allow it, and only within clear rules such as order value limits and eligible reasons. Most stores let the agent start returns and exchanges automatically and keep refunds, exceptions and damaged-item claims with a human reviewer.
How does it recommend products?
It searches your catalog using what the shopper shares, such as size, budget, use, compatibility or style, and suggests a few relevant items with reasons. You can set rules, for example promoting in-stock items or bundles, and the agent never invents products or specifications that are not in your data.
Can it follow up on abandoned enquiries?
Yes. When a shopper asks a question and goes quiet, or requests a restock alert, the agent can send a follow-up on the same channel within the consent rules you set. It stops when the customer buys, replies no thanks or opts out.
Does it take payments in chat?
It sends secure checkout or payment links from your store or payment provider. It never asks for card numbers, CVV codes or one-time passwords in chat, email, WhatsApp or on the phone, which keeps payment details out of conversations entirely.
Which channels can it cover for an online store?
Website chat, email, WhatsApp, SMS and phone. Many stores start with chat and email, where most tickets arrive, then add WhatsApp or phone. All channels share the same customer history, so nobody has to repeat their order number twice.
How is pricing calculated for high-volume stores?
Plans are based on voice minutes, from $39 per month for 200 minutes up to $199 per month for 1,200, with a per-minute rate for extra minutes. See the pricing page for details; prices may vary by region.
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Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.