For auto repair shops
An AI receptionist for auto repair that keeps the bays full and the phone quiet
Clientager answers calls and texts for your shop, books oil changes, diagnostics and repairs, captures the vehicle and symptoms, updates customers on repair status, and follows up on declined work.
Ready for your review in 24–48 hours
Clientager: Good morning, Westside Auto Care. I'm the shop's AI assistant, and this call may be recorded. How can I help?
Customer: My check engine light came on yesterday and the car feels a bit rough when idling.
Clientager: Is the light flashing or steady? And is the car overheating, smoking or losing power?
Customer: Steady. No smoke or overheating.
Clientager: Thanks. A steady light usually means the car can be driven carefully to the shop. If it starts flashing or the car loses power, pull over safely and call us. What's the year, make, model and roughly the mileage?
Customer: 2016 Honda Accord, about 98,000 miles.
Clientager: I can book a diagnostic for tomorrow with drop-off at 8:00 am. The diagnostic fee is $120, and the advisor will call with an estimate before any repairs. Do you need a shuttle ride after drop-off?
Customer: Yes, please.
What Clientager did
- Appointment booked: Tue 8:00 am drop-off, check-engine diagnostic
- Vehicle: 2016 Honda Accord, ~98k miles, rough idle, steady CEL
- Shuttle ride requested
Quick answer
What does an AI receptionist for auto repair do?
An AI receptionist for auto repair answers calls and texts while your service advisors are busy. Clientager books maintenance, diagnostics and repairs, records the vehicle's year, make, model, mileage and symptoms, answers questions about hours and loaner options, gives customers repair status updates, sends secure payment links, and follows up on recommended work customers declined.
Illustrative example
Customer message
How much is an oil change?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for auto repair
- Book maintenance and repairs
- Capture vehicle details
- Record symptoms
- Give repair status updates
Live availability
Booked · reminder scheduled
What gets missed today
Advisors are pulled off the counter
Your service advisor is explaining an estimate to a customer when the phone rings again. Both conversations suffer.
"Is my car ready yet?"
Status calls take up a large part of the day. Each one means walking to the bay or checking with a tech before calling back.
Vague bookings, wasted bay time
"It's making a noise" isn't enough to plan the day. Without symptom details, jobs take longer and parts aren't ready.
Declined work is forgotten
Customers decline brake pads or a timing belt today and need it soon. Without reminders, they get it done somewhere else, or not at all.
What Clientager can handle for you
- Book maintenance and repairs
- Capture vehicle details
- Record symptoms
- Give repair status updates
- Send estimate approval requests
- Send payment links
- Remind about declined work
- Send service due reminders
Enquiries it handles every day
- “Is my car ready yet?”
- “How much is an oil change?”
- “My check engine light is on”
- “Can you do brakes today?”
- “Do you offer loaner cars?”
- “Can you work on European cars?”
- “Is my repair covered by warranty?”
- “Can I get a state inspection?”
How it works
- 01
Share how your shop runs
Tell us your services, labor rates, diagnostic fees, bay capacity, drop-off times, loaner or shuttle options and warranty policies.
- 02
We configure it
Clientager's team builds booking, intake and status flows, and tests calls for oil changes, check-engine lights and breakdowns.
- 03
You approve
Ready for review within 24–48 hours. Check how it handles pricing and safety questions, then approve go-live.
- 04
Customers book and ask
The agent introduces itself as your shop's AI assistant, books service with full vehicle details and answers common questions.
- 05
Advisors focus on the counter
Bookings and status requests are handled. Estimate discussions and warranty disputes go to your service advisor with context.
Bookings with the details your techs need
Good shop scheduling depends on knowing what's coming in. Clientager records the year, make, model, engine if known, mileage and VIN if the customer has it, and asks targeted questions about the symptoms: when the problem happens, any noises, smells or warning lights, and whether anything has changed recently. That helps your service advisor plan bay time and order parts in advance.
Maintenance bookings, such as oil changes, tire rotations and brake inspections, can be booked into the right slots based on your bay capacity. The agent confirms drop-off times, shuttle or loaner availability, and sends reminders the day before. Fleet and commercial customers can be recognized and handled according to your agreements. Customers get a confirmation by text with the shop's address and drop-off instructions.
Status updates without the phone tag
"Is my car ready?" is probably the most common call your shop gets. Where your shop management system can be connected, Clientager can give customers the current status on request, such as waiting on parts, in progress or ready for pickup. It can also send proactive updates by text when the status changes. Fewer interruptions mean a calmer counter for your advisors.
When the technician finds additional work, your advisor prepares the estimate. The agent can send it to the customer, answer basic questions using the information you provide, and collect approval or pass the customer to your advisor for discussion. Once the car is ready, it sends a pickup notice and a secure payment link if you allow paying in advance.
Safety, declined work and repeat business
Some calls involve safety. If a caller describes smoke, fire, brake failure, steering problems or a breakdown in a dangerous spot, the agent tells them to get to safety and contact emergency services or roadside assistance first. It can then arrange a tow if you offer one, or note where the vehicle is. It never tells a customer that an unsafe car is fine to drive.
After the visit, the agent follows up on recommended work the customer declined, such as worn brake pads or a coolant flush, with a timely reminder and an easy way to book. It can also send service-due reminders based on mileage or time, and ask for a review after a positive visit. Each reminder is personal to the customer's vehicle.
Frequently asked questions
Can the AI tell customers when their car will be ready?
Where your shop management system can be connected, it can share the current job status. Connection availability is confirmed during setup. Otherwise, it records the request and your advisor can update the customer, or your team can update status in a simple way we agree.
Will it diagnose car problems over the phone?
No. It asks about symptoms so your technicians are better prepared, and it books a diagnostic. It only shares safety guidance you approve, such as pulling over if the check-engine light flashes, and never tells a customer what's wrong with their vehicle.
Can it quote prices for repairs?
It can share prices you approve for standard services, like oil changes or diagnostic fees. Repairs that depend on inspection are quoted by your service advisor after diagnosis. The agent explains that clearly so customers aren't surprised.
How does it follow up on declined services?
Your advisor records declined recommendations, and the agent sends a reminder at the time you choose, such as a few weeks later, with an easy option to book. It's polite and helpful, not pushy, and stops if the customer declines again.
Can it arrange towing?
If you offer towing or work with a towing partner, the agent can collect the vehicle location, condition and destination, and pass the request on. It always tells callers in unsafe locations to get to safety and contact emergency services first.
How soon can our shop start?
Share your services, rates, hours and policies. Our team configures and tests the agent, typically ready for review within 24–48 hours. It goes live after you approve it. We'll help you connect your existing shop number.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.