For hotels and guesthouses
An AI hotel receptionist that never puts a guest on hold
Clientager answers the phone, WhatsApp, chat and email for your property. It handles room enquiries, availability, booking changes and guest questions, and passes anything delicate to your front desk.
Ready for your review in 24–48 hours
Clientager: Good evening, you've reached the Harbor View Hotel. I'm the hotel's AI assistant, and this call may be recorded. How can I help?
Customer: Hi, do you have a double room for next Saturday and Sunday night? Two adults.
Clientager: Yes, both a standard double and a sea-view double are free those nights. The sea-view room includes breakfast. Would you like both rates?
Customer: The sea-view one, please. And is there parking?
Clientager: Parking is free on site, one car per room. Shall I reserve the sea-view double? I'll text you a secure link for the deposit, so there's no need to share card details.
Customer: Perfect. We'll arrive late, probably after ten.
Clientager: No problem. I've added a late-arrival note so the night team expects you. You'll get a confirmation by text and email once the deposit is paid.
What Clientager did
- Reservation held: sea-view double, Sat–Sun, 2 adults
- Deposit payment link sent by SMS
- Late-arrival note added for night desk
Quick answer
What does an AI hotel receptionist do?
An AI hotel receptionist answers guest calls and messages around the clock. Clientager checks room availability, quotes rates you approve, takes direct bookings or sends a secure payment link, changes reservations, and answers questions about check-in, parking and breakfast. It remembers returning guests and hands complaints, group contracts and anything unusual to your front desk team.
Illustrative example
Customer message
What's the rate with breakfast included?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for hotels
- Answer room enquiries
- Check live availability
- Take direct bookings
- Send secure payment links
Live availability
Booked · reminder scheduled
What gets missed today
The phone rings during check-in rush
Your desk agent is handing out keys to a queue of arrivals while a caller wants to book three nights. They hang up and book through an online travel agency that takes a commission.
Overnight enquiries go unanswered
Guests in other time zones email and message at all hours. By the time the morning shift replies, many have already booked somewhere that answered first.
The same questions all day long
What time is check-in? Is parking free? Can I bring my dog? Simple questions, but together they take hours away from guests in your lobby.
Booking changes create errors
Date changes, extra guests and late arrival notes are taken on scraps of paper or in quick replies, then missed in the property system. The guest notices at check-in.
What Clientager can handle for you
- Answer room enquiries
- Check live availability
- Take direct bookings
- Send secure payment links
- Handle booking changes
- Answer check-in questions
- Recognize returning guests
- Pass complaints to staff
Enquiries it handles every day
- “Do you have a room for these dates?”
- “What's the rate with breakfast included?”
- “Can I change my booking to a day later?”
- “What time is check-in and can I check in early?”
- “Is parking available and how much is it?”
- “Can I add a second guest to my reservation?”
How it works
- 01
Tell us how your property runs
Share room types, rate rules, policies, cancellation terms, amenities and the questions your desk hears most. We also note what must always go to a person.
- 02
We build and test your agent
Clientager's team configures the agent, connects the channels you choose and runs test calls covering bookings, changes and tricky edge cases.
- 03
You review and approve
Your setup is ready for review within 24–48 hours. You listen to sample calls, adjust wording and confirm escalation rules before anything goes live.
- 04
Guests get instant answers
The agent introduces itself as the hotel's AI assistant, handles enquiries and bookings, and records every outcome so the desk sees what happened.
- 05
Your team handles the human moments
Complaints, VIP requests, group contracts and anything outside policy are handed to staff with a summary, so nobody has to ask the guest to repeat themselves.
Direct bookings, captured at the moment of interest
Most hotel enquiries arrive when the guest is ready to decide. They have dates in mind, a budget, and two or three tabs open. If your line is busy or the email sits until morning, the next tab wins. Clientager answers immediately on the phone, WhatsApp, website chat, email or SMS, checks availability against the rules you set, and quotes the room types and rates you've approved for those dates.
When the guest is ready, the agent can hold the reservation or send a secure payment link for the deposit or full stay. It never asks for card numbers over the phone, which keeps your desk out of handling sensitive data. If you prefer guests to finish booking on your own engine, the agent sends the right link with dates already noted and follows up if the booking is not completed. Because each booking happens on your own channels, you keep the guest relationship. Their details and stay history go into your records, not a third party's.
Booking changes and guest questions without the queue
A large share of front desk calls are about existing reservations: moving dates, adding a guest, asking for a cot, confirming the reservation number or requesting the folio again. Clientager finds the reservation by name and dates, makes the changes your policy allows, and explains clearly when a change would affect the rate or fall outside the cancellation window. Every change is logged so the desk sees it at a glance.
It also answers the everyday questions that eat time: check-in and check-out times, early check-in and late check-out options, parking, breakfast hours, Wi-Fi, pet rules, accessibility features and directions from the station. You write the answers once, and the agent gives them the same way every time, in the guest's language where you've enabled it. When a question isn't covered, the agent says so and passes it on.
Returning guests feel recognized
Hospitality runs on being remembered. Clientager keeps a record of each guest's previous stays, room preferences and notes, so a returning guest who calls is greeted with context rather than a blank form. If they always ask for a quiet room on a high floor, the agent can note it on the new booking without being asked twice. Small touches like that are what guests remember.
After checkout, the agent can send a thank-you message, answer lost-property questions, and follow up on anything left open, such as a refund your manager approved. Complaints and sensitive situations are never handled by script: they go to a named person on your team, with a summary of what the guest said and what they want. Your manager decides the response; the agent makes sure it reaches the right person fast.
Frequently asked questions
Can the AI hotel receptionist see our real availability?
Where your property management system or booking engine allows a connection, the agent can check availability live. Connection options are confirmed during setup. If not, the agent captures booking requests and sends them to your desk to confirm, so guests still get a fast response.
Will it take card details over the phone?
No. Clientager never asks for card numbers, CVV codes or bank passwords. When a deposit or prepayment is needed, it sends the guest a secure payment link by text, WhatsApp or email. The guest pays through your payment provider, and the reservation note is updated once payment is confirmed.
What happens when a guest calls with a complaint?
Complaints go to a person. The agent listens, acknowledges the issue, collects the room number and the details, and passes it to the duty manager or front desk according to your rules. Your team receives a written summary, so the guest doesn't have to explain everything again.
Can it handle group and event enquiries?
It can capture the details: dates, number of rooms, budget, purpose of the stay and contact information. Group contracts and event pricing usually need a person, so the agent creates a lead and passes it to your sales or reservations manager with everything they need to quote.
Does the agent tell guests it's an AI?
Yes. It introduces itself as the hotel's AI assistant and can announce that the call is recorded, depending on your preference and local rules. Guests can ask for a person at any time, and the agent will transfer the call or arrange a callback.
How quickly can we go live for our hotel?
Our team configures and tests your agent, and it's typically ready for your review within 24–48 hours of receiving your information. It goes live only after you approve it. Many properties start with phone answering overnight and add WhatsApp and website chat once they're comfortable.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.