Security and privacy at Clientager
We'd rather be specific than make big claims. Here is how Clientager is built to protect your business and your customers.
Customer data isolation
Every business on Clientager is its own organization. Customers, conversations, call recordings, bookings, files and settings belong to that organization and are never shared with or visible to another business. Access checks are enforced on the server for every request.
Secure authentication and access control
Team members sign in with secure authentication and can be given only the access they need. Owners can remove access at any time. Key actions, such as approving an agent, changing settings or exporting data, are recorded in an audit log.
Secrets stay on the server
API keys, telephony credentials and integration tokens are stored server-side and are never exposed to browsers or to your customers.
Payments are handled by a trusted payment provider
Your subscription is paid through our payment provider's secure checkout, and payment status is confirmed through the provider's server notifications, never just a success page. Clientager doesn't see or store card numbers.
The same applies to your customers. Clientager agents never ask for card numbers, CVV or CVC codes, expiry dates, one-time passwords, UPI PINs or banking passwords. When a payment is needed, the agent sends a secure payment link and only treats a payment as complete once the payment provider confirms it.
Transparent AI
Your agent introduces itself as an AI assistant for your business at the start of each conversation and can announce when calls are recorded. This supports transparency rules such as the EU AI Act's requirements for AI systems that interact with people, which apply from August 2026, and call recording consent rules in many US states and other countries.
Consent for outbound messages
Follow-ups, reminders and text-backs are sent only where you have a lawful basis to contact the customer, and customers can opt out. WhatsApp messages follow WhatsApp Business rules, including approved templates outside the 24-hour customer window.
Your data, your control
You can export your customer records and conversations, and request deletion of a customer's data or your whole account where supported. We support data protection requests under laws such as GDPR, and offer a data processing agreement on request.
Regulated industries
If you handle health, legal or financial information, tell us during setup. We'll discuss your requirements, for example HIPAA in the US, and configure what the agent may and may not collect or say. Clientager agents don't give medical, legal or financial advice.
Reporting a security issue
If you believe you've found a security issue, please email security@clientager.com. TechShah Co. (Clientager), 3175 Chawri Bazar, Delhi 110006, India. Questions about privacy? Read our Privacy Policy.