CRM for towing companies
The towing CRM that answers every breakdown call, day or night
A stranded driver calls whoever picks up first. Clientager answers 24/7, gets the location, vehicle and problem, and puts an urgent job in front of your driver.
CRM included in every plan, from $39/month. AI manager included.
New call
Location and vehicle confirmed
Driver assigned
Invoice sent
Quick answer
What should a towing CRM do?
A towing CRM should answer every call instantly, capture the location, vehicle and problem, assign a driver and collect payment before the vehicle is dropped off. Clientager pairs a built-in CRM with an AI manager that answers calls, WhatsApp, SMS and chat 24/7, opens urgent jobs, alerts your driver with a callback task and sends pay-by-link invoices. Plans start at $39/month.
Built for towing companies and roadside assistance operators
Your Towing CRM comes set up with the stages and fields towing companies and roadside assistance operators actually use. Change anything, add your own.
Pipeline stages
- New call
- Location and vehicle confirmed
- Driver assigned
- Invoice sent
- Won
What each record holds
- Pickup location and landmark
- Drop-off destination
- Vehicle make, model, color and plate
- Service type (tow, jump start, tire change, lockout, fuel, winch-out)
- Accident or breakdown
- Vehicle condition (rolls, AWD, keys available)
- Assigned driver
- Storage start date and fees
Urgent jobs with driver assignment
Every call becomes a service request with the pickup location, vehicle and service type. Mark it urgent and assign it to the nearest available driver.
Fast pipeline
Towing jobs move from new call to confirmed, driver assigned, invoice sent and won within hours. The board shows what is open right now.
Pay-by-link before drop-off
Send the invoice from your catalog of hook-up fees, mileage, winching and after-hours rates with a secure pay link through Stripe, Razorpay or PayPal.
Storage and impound fields
Track storage start date, daily fee and release status as custom fields. Smart lists show every vehicle still in your yard.
Commercial accounts
Body shops, dealerships and fleet clients get account records with contacts, notes and full job history.
Customer timeline
Every call transcript, text, job, driver note and payment per customer, useful when a dispute or a repeat job comes up.
Reports
Track jobs by service type, revenue collected, leads by source and the share of calls that came in after hours.
Included: Clientager AI manager
A CRM that fills itself in
Most CRMs wait for someone to type. Your AI manager answers calls, WhatsApp, SMS, website chat and email 24/7, then writes every contact, booking and next step into the CRM for you.
Answers in seconds, 24/7
Your AI manager picks up every call at 3am or during rush hour, so stranded drivers do not hang up and call someone else.
Captures location and vehicle
It asks for the exact location, a landmark, the vehicle make, model and color, and whether it rolls, and writes it onto the job.
Checks safety first
It asks whether anyone is hurt or in a dangerous spot and tells callers to contact emergency services when needed, then hands the job to a human.
Alerts your driver
It opens an urgent service request and creates a callback task so your driver or dispatcher confirms the arrival time.
Sends the payment link
When the job is done, it can send the invoice pay link by SMS so payment is settled before the vehicle is dropped off.
How a towing runs on Clientager
- 01
Breakdown on the highway
A driver calls at 2am with a dead car on the shoulder. The AI manager answers, checks safety and gets the location and vehicle.
- 02
Urgent job opened
It creates an urgent service request and a callback task. Your on-call driver confirms and heads out.
- 03
Tow and payment
At the shop, the driver sends the invoice with a pay link. The customer pays from their phone.
- 04
Follow-up
A review request goes out the next day. If the car went to your yard, storage reminders start automatically.
Automations ready to switch on
- When A new urgent tow request is created→ Create a dispatcher callback task due in 5 minutes.
- When A job is marked completed→ Send the invoice pay link by SMS, then a review request the next day.
- When A vehicle has been in storage for 3 days→ Send the owner a storage fee reminder and create a follow-up task.
- When A contact is tagged commercial→ Create a task to set up account terms and add it to the commercial smart list.
- When A commercial account has no job for 60 days→ Send a check-in email from the owner.
Spreadsheets vs. Clientager
Spreadsheets and generic CRMs
- Missed calls go to the next tow company on the map
- Locations and plates written on scraps of paper
- Card payments taken over a crackly phone line
- Vehicles sit in the yard with no storage fee follow-up
- Commercial account history lives in one dispatcher's head
Clientager Towing CRM
- Every call answered within seconds, 24/7
- Location, vehicle and service type on each job
- Secure pay links sent before drop-off
- Storage dates trigger reminders and tasks
- Full account history for body shops and fleets
Why a towing CRM has to answer first
Towing work goes to whoever picks up. A stranded driver will not leave a voicemail and wait. They call the next number. A towing CRM has to start with that first ring. Clientager's AI manager answers every call, WhatsApp, SMS and web chat 24/7, asks for the exact location and a landmark, the vehicle make, model and color, and whether it rolls. It opens an urgent job and alerts your driver with a callback task.
Safety comes first on every call. The AI manager asks whether anyone is hurt or in a dangerous spot and tells callers to contact emergency services when they need to. Accident scenes are handed to a human right away. Simple jump starts, lockouts or fuel deliveries are logged the same way, so your dispatcher sees every open job on one board and nothing is lost between calls.
Getting paid on the spot
Taking card numbers by phone at the roadside is slow and risky. In Clientager you build the invoice from your catalog of hook-up fees, mileage, winching, after-hours rates and storage, then send it as a secure pay-by-link through Stripe, Razorpay or PayPal, using your own account. The customer pays from their phone, the invoice is marked paid automatically and your revenue report updates.
For vehicles that go to your yard, storage fields track the start date, daily fee and release status. A smart list shows every vehicle still in storage, and an automation reminds owners when fees are building. Staff accounts let drivers see their jobs, customer details and notes without seeing payments or revenue, while owners and managers see everything, including fees collected and vehicles still waiting for release.
Commercial accounts and steady work
Body shops, dealerships, fleet operators and property managers can give a towing company steady, predictable work. Clientager keeps each of them as an account with contacts, notes and the full history of every job and invoice. When a body shop calls for the fourth tow this month, your dispatcher can see past jobs and any agreed terms written on the record.
Automations help you look after those relationships. Accounts that have gone quiet for a couple of months get a check-in from the owner. Every completed job can trigger a review request for retail customers. Reports show jobs by service type, revenue collected and after-hours share, so you can see how much of your work comes in overnight and staff your trucks to match.
Questions about the CRM
What is the difference between a towing CRM and an AI manager?
The CRM holds your jobs, customers, commercial accounts, storage records and invoices. The AI manager answers calls and messages 24/7, checks safety, captures the location and vehicle, opens urgent jobs and alerts your driver, writing everything into the CRM. Clientager includes both, so night calls become dispatched jobs instead of missed calls.
Can I import my commercial accounts and past customers?
Yes. Import from any spreadsheet or CRM export via CSV and map columns to fields like account contact, vehicle details or notes. Duplicate detection flags existing contacts, and you can merge duplicates afterwards. You can export your data to CSV at any time.
Can drivers log in without seeing revenue?
Yes. Drivers get the staff role. They see their assigned jobs, pickup and drop-off details, vehicle notes and tasks, but not payments, billing or revenue. Owners and managers see everything. Starter includes 2 team logins, Growth 5 and Scale unlimited, and an activity log shows who changed what.
Does Clientager track my trucks with GPS?
No. Clientager does not track vehicles. The AI manager captures the location the caller gives, along with a landmark, and puts it on the job. Your driver confirms the arrival time through the callback task, and every update is logged on the job record.
Can I track storage fees for impounded or stored vehicles?
Yes. Add custom fields for storage start date, daily fee and release status. A smart list shows every vehicle in your yard, and an automation can send the owner a reminder after a set number of days. When they pay the invoice link, it is marked paid automatically.
How much does a towing CRM cost with Clientager?
The CRM is included in every Clientager plan, and plans start at $39/month. That covers the AI manager that answers calls and messages 24/7. You can see it working in a live demo, and you can get a refund before your agent goes live if it is not right for you.
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