For agencies and brokerages
An AI real estate assistant that routes every lead to the right agent
Clientager answers listing enquiries across your office's phone, portals, WhatsApp, chat and email, qualifies each lead, books viewings and valuations, and assigns them to the right agent on your team.
Ready for your review in 24–48 hours
Clientager: Hello, you've reached Oakline Realty. I'm the agency's AI assistant, and this call may be recorded. How can I help?
Customer: I'm outside a house on Maple Drive with your sign. Is it still available, and what's the price?
Clientager: That's 42 Maple Drive, a four-bedroom house listed at $585,000, and it's still available. It has a renovated kitchen and a large backyard. Are you looking to buy in this area?
Customer: Yes, we're relocating in about three months. We have pre-approval up to around $600k.
Clientager: That's helpful. Would you like to view it? The listing agent, Rachel, has openings Monday at 5:30 pm or Tuesday at noon.
Customer: Monday at 5:30. Do you have anything similar too?
Clientager: I'll book Monday at 5:30 with Rachel. There are two similar homes nearby in your budget. I'll text you both links, and Rachel can show them on the same visit if you like.
What Clientager did
- Lead created: buyer, pre-approved ~$600k, 3-month timeline
- Viewing booked: Mon 5:30 pm, 42 Maple Drive with Rachel
- Two matching listings sent by SMS
Quick answer
How does an AI real estate assistant help an agency?
An AI real estate assistant answers buyer, seller and renter enquiries for your whole office. Clientager responds to listing questions, qualifies leads on budget, timeline, financing and area, books viewings and valuation appointments, and routes each lead to the right agent based on your rules. Every lead is logged in your CRM with a summary, so nothing falls between agents.
Illustrative example
Customer message
Can I book a viewing this weekend?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for real estate agencies
- Answer listing enquiries
- Qualify buyers and renters
- Capture valuation requests
- Book viewings
Live availability
Booked · reminder scheduled
What gets missed today
Portal leads wait too long
Enquiries arrive from listing portals, your website and signboards all day. When they sit in a shared inbox, the buyer has already contacted three other agencies.
Lead distribution causes friction
Who gets which lead? Without clear routing, good leads go to whoever grabs them first, and others are forgotten entirely.
Agents waste time on unqualified leads
Agents spend hours calling people who are just browsing, haven't arranged financing or are looking in a different price range.
Seller leads get missed
Valuation requests are the most valuable enquiries an agency gets, but they're mixed in with rental questions and can easily be overlooked.
What Clientager can handle for you
- Answer listing enquiries
- Qualify buyers and renters
- Capture valuation requests
- Book viewings
- Route leads to agents
- Log leads in the CRM
- Follow up cold leads
- Match buyers to new listings
Enquiries it handles every day
- “Is this property still available?”
- “Can I book a viewing this weekend?”
- “How much is my home worth?”
- “Are pets allowed in this rental?”
- “What are the HOA fees?”
- “Do you have anything similar in a lower price range?”
- “Has the price been reduced?”
- “Who is the listing agent?”
How it works
- 01
Share your office's rules
Tell us about your listings feed, team structure, territories, qualification questions, viewing process and how leads should be assigned.
- 02
We build the agent
Clientager's team configures listing search, qualification, routing and booking, and tests enquiries for sales, lettings and valuations.
- 03
Your managers review
Ready for review within 24–48 hours. Check how it qualifies and routes leads, then approve go-live.
- 04
Every enquiry is answered
The agent introduces itself as the agency's AI assistant, answers questions about listings, qualifies the lead and books a viewing.
- 05
Agents receive ready leads
Each lead arrives with the property, budget, timeline and financing status, assigned to the right agent and logged in the CRM.
Fast responses across every listing and channel
An agency with dozens or hundreds of listings gets enquiries from many sources: portals, your website, signboard calls, social posts and emails. Speed matters, because buyers and renters contact several agencies at once. Clientager answers each enquiry immediately, with accurate details from your listing information: price, bedrooms, features, availability and open house times. Price changes and status updates flow through as soon as your listing data is updated, so callers aren't told about homes that are already gone.
When a property is under offer or let, the agent says so and suggests similar listings from your stock, which keeps the lead with your agency rather than losing it. Questions it can't answer, such as a specific seller's flexibility on price, are noted and passed to the listing agent. Because the agent works across channels, you have one consistent response standard for the whole office, regardless of who's on shift.
Qualification and routing your team agrees with
Your agents want qualified leads, and your managers want leads distributed fairly. Clientager asks the qualification questions you define: buying or renting, budget, financing or pre-approval status, timeline, current living situation and whether they have a property to sell. It records the answers and scores the lead according to your criteria. Questions are asked conversationally, never as an interrogation, and callers who just want details still get them.
Routing follows your rules. Leads can go to the listing agent, an agent by territory, by property type, or in rotation. Valuation requests can go directly to a listings specialist. Each agent receives a lead summary and the full conversation, so they can call back with context instead of starting from scratch. Unclaimed leads can be reassigned after a set time, so no enquiry sits untouched.
Following up and matching at scale
Most buyers don't buy the first property they enquire about. Clientager keeps track of what each lead is looking for, and when new listings match their criteria, it can let them know and offer a viewing. Leads who went quiet can be checked in with on a schedule your team approves. That turns your database of past enquiries into an active source of viewings instead of a list nobody has time to work.
For sellers, the agent can follow up after a valuation, answer questions about your marketing process and arrange a meeting with the agent. All of this activity is recorded, giving managers a clear view of response times and lead outcomes across the office. You can see which agents respond fastest, which sources produce real buyers, and where leads stall, which helps with coaching, marketing spend and decisions about how leads are shared.
Frequently asked questions
How does the AI assign leads to our agents?
You define the rules: by listing agent, territory, property type, price band or rotation. The agent follows them for every lead and logs who was assigned. If a lead asks for a specific agent by name, it routes to that person. Rules can be updated as your team changes.
Can it answer questions about our listings accurately?
Yes, using the listing information you provide through a feed or other method agreed during setup. If a detail isn't in the listing, such as the seller's motivation, the agent doesn't guess; it notes the question for the listing agent.
Can it handle rentals and sales at the same time?
Yes. The agent recognizes whether someone is buying, renting, selling or a landlord, and uses the right questions and routing for each. Rental enquiries can go to your lettings team and sale enquiries to sales agents.
Does it work with portal leads?
Portal enquiries often arrive by email or through a CRM. Where those can be connected, the agent responds to them quickly by email, text or WhatsApp. Connection options for your portals and CRM are confirmed during setup.
Will agents lose control of their own clients?
No. The agent handles the first response, qualification and booking, then passes the lead to the assigned agent. Agents can choose how much follow-up the AI does after that. Every conversation is visible, so nothing happens without the team being able to see it.
How quickly can the agency start?
Once we receive your listings source, team structure and routing rules, our team configures and tests the agent. It's typically ready for review within 24–48 hours and goes live after managers approve it. Many agencies start with portal and signboard enquiries, then add more channels.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.