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Clientager

Terms of Service

Last updated: 7 October 2026. These terms are an agreement between you (the business or person that signs up) and TechShah Co., 3175 Chawri Bazar, Delhi 110006, India, which operates the Clientager brand (“Clientager”, “we”, “us”). By creating an account, paying for a plan or using the service, you agree to them. When you accept them at checkout, we keep a record of the date, time and IP address. If you sign up for a business, you confirm you have authority to bind it.

1. The service

Clientager provides a done-for-you AI customer manager: AI agents that answer calls and messages for your business over phone, SMS, website chat, email and, where available, WhatsApp, together with a dashboard. We configure your agent from the information you give us, usually within 24–48 hours of payment, and it goes live only after you approve it. The service is for business use, not for consumers acting for personal purposes.

2. AI agents: what to expect

  • Agents are artificial intelligence and can make mistakes, mishear, misunderstand or give incomplete answers. You are responsible for reviewing your agent before approval and for the information you give it.
  • Agents tell callers and chatters that they are an AI assistant, and may mention recording where you enable it. You must not ask us to turn this off where the law requires it.
  • Agents are not a substitute for professional advice. They do not give medical, legal, financial or tax advice, and they are not an emergency service. Do not rely on Clientager to answer or route calls to emergency services. If a situation is urgent, your agent can pass the caller to your team, but you remain responsible for having a way to reach them.
  • Agents can book appointments, take orders and send payment links only within the rules and information you set up. Prices, availability and policies are as you provide them.

3. Your account

Give us accurate information and keep your sign-in details secure. You are responsible for activity under your account and for the people you invite. One account covers one business. Additional businesses need their own account and plan. You must be at least 18 and able to enter a binding contract.

4. Plans, fees and billing

  • Plans. Plans are priced by included voice minutes per month, with allowances for texts, website chats and emails as shown on our pricing page. Prices are in US dollars and exclude taxes unless we say otherwise.
  • Renewal. Monthly and yearly plans renew automatically until you cancel. Payment is taken through our payment provider (currently PayPal). We do not store your card details.
  • Extra usage. Voice minutes above your plan are billed at the per-minute rate for your plan. Extra texts and chats are billed at the rates shown on the pricing page. Unused minutes and allowances do not roll over. Voice minutes count the time your agent spends on a call, rounded up to the next full minute per call.
  • Third-party fees. Charges made by others, such as Meta’s fees for business-started WhatsApp messages, carrier fees, number porting or international calling, are passed through at cost and shown before they apply.
  • Taxes. You are responsible for taxes on your purchase. Where required, we add GST, VAT or similar taxes. Business customers outside India that supply a valid tax number may be able to account for tax themselves under local rules.
  • Price changes. We may change prices or plan contents. We will give you at least 30 days’ notice and the change applies from your next renewal. You can cancel before then.
  • Failed payments. If a payment fails we may retry it and, if it stays unpaid, suspend the service after notice.

5. Approval before go-live and refunds

We do not offer a free trial; you can try our live demo agent before you subscribe. We build and test your agent, and it goes live only after you approve it. If you are not satisfied with your agent before you approve it for go-live, email support@clientager.com and we will refund your first payment in full. Once your agent is live, fees are non-refundable, including for partial periods, unused minutes and pass-through charges, except where the law gives you a right to a refund. Cancelling stops future renewals. Refunds go back to the original payment method.

6. Your responsibilities

  • Lawful basis and consent. You are responsible for having a lawful basis to contact and process data about your customers, including consent for outbound calls, texts, WhatsApp and emails where required (for example under the TCPA and CTIA rules in the US, CASL in Canada, PECR and GDPR in the UK and EU, and equivalent laws elsewhere). Clientager does not send marketing to people on your behalf unless you tell us they have agreed to it.
  • Recording and disclosure. You are responsible for complying with call recording, monitoring and disclosure laws that apply to you and your callers, including two-party consent rules. Tell us during setup if you want recording turned on or off.
  • Regulated work. If you handle health, legal, financial or other regulated information, tell us during setup. We will discuss your requirements, but you are responsible for deciding whether the service is suitable for your regulated use. We do not sign a HIPAA business associate agreement unless we have agreed one in writing.
  • Your content. You are responsible for the business information, documents and instructions you give us, and for having the right to share them.
  • Your own accounts. Payment gateway keys, WhatsApp numbers, calendars and other accounts you connect remain yours. You are responsible for them and their terms.

7. Acceptable use

You may not use Clientager to:

  • break any law, or send unsolicited, deceptive or mass communications, spam, scam or robocalls;
  • impersonate a person or organisation, or give false information about who is calling;
  • collect payment card numbers, passwords, one-time codes or other authentication secrets through conversations;
  • harass, threaten or discriminate against anyone, or produce unlawful, hateful, sexual or violent content;
  • use it for debt collection, political campaigning, gambling, adult services, or other activities we tell you are not supported, without our written agreement;
  • probe, scan, attack or overload our systems, bypass limits, or try to extract our prompts or models;
  • resell or white-label the service, or run several businesses on one account, without our written agreement;
  • use the service as a general-purpose AI assistant. Agents are limited to your business topics.

We may limit, suspend or end service that breaks these rules or puts others at risk. Where we can, we will tell you first.

8. Phone numbers and messaging

Phone numbers we provide are subject to telecom regulations and carrier rules. Some countries require registration or identity checks, and business texting in the US and Canada needs carrier registration, which can take several days. SMS is available only for supported countries. Numbers provided by us may be reclaimed if your account ends or the number is unused for a long period. Porting or forwarding your own number depends on your telecom provider. Charges your own telecom provider makes for forwarding calls to your Clientager number are yours. If you choose to have calls ring your own phone first, we connect callers to the number you give us, which must be in the same country as your Clientager number. Missed-call texts and messages after a call go only to people who contacted your business first, and you can turn them off at any time.

9. Your data and our use of it

You own the content you give us and the customer records and conversations created for your business (“Customer Data”). You give us a licence to process Customer Data only to provide, secure, support and improve the service for you, and as described in our Privacy Policy and Data Processing Addendum. We do not sell personal data. We may use aggregated, non-identifying usage statistics to run and improve the service.

10. Our intellectual property

Clientager, its software, design, prompts, documentation and brand belong to us and our licensors. We give you a limited, non-exclusive, non-transferable right to use the service during your subscription. Feedback you give us may be used without restriction or payment.

11. Availability, changes and support

We work to keep the service available, but we do not promise it will be uninterrupted or error free. It relies on telephone networks, internet connectivity and providers outside our control, and may be affected by outages, maintenance or changes by those providers. We may improve or change features. If we remove a material feature you pay for, we will tell you and offer a fair solution. Support is by email and, on some plans, chat, during our normal working hours.

12. Confidentiality

Each side will protect the other’s non-public information with reasonable care, use it only for this agreement and not disclose it, except to advisers and providers under similar duties or where the law requires.

13. Disclaimers

The service is provided “as is” and “as available”. To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy of AI output and non-infringement. We do not guarantee that agents will understand every caller, book every appointment, or produce any particular business result.

14. Limitation of liability

To the extent the law allows: (a) neither side is liable for indirect, incidental, special or consequential loss, or for lost profit, revenue, goodwill or data, even if warned of the possibility; and (b) our total liability for all claims relating to the service in any 12-month period is limited to the fees you paid us in the 12 months before the event that caused the claim. Nothing limits liability that cannot be limited by law, such as for fraud, death or personal injury caused by negligence, or willful misconduct. Your payment obligations and your liability under section 15 are not limited by this section.

15. Indemnity

You will defend and compensate us against third-party claims, fines and costs (including reasonable legal fees) arising from your breach of section 6 or 7, from your Customer Data or instructions, or from your communications with your customers, such as consent or recording violations. We will tell you promptly of any claim and let you control the defence, and we may take part at our own cost.

16. Term, cancellation and suspension

The agreement starts when you sign up and continues until ended. You can cancel at any time from your dashboard or by emailing support@clientager.com; the service then runs until the end of the period you paid for. We may end or suspend the service if you materially breach these terms and do not fix it within 10 days of notice, or immediately if needed to protect people, our systems or comply with the law. After the agreement ends, you can export your Customer Data for 30 days; we then delete or anonymise it as described in the Privacy Policy, unless the law requires us to keep it. Sections that by their nature should continue (such as fees owed, liability, indemnity and governing law) will continue.

17. Changes to these terms

We may update these terms. For material changes we will give at least 30 days’ notice by email or in the dashboard. If you continue to use the service after the change takes effect, you accept it. If you do not agree, you can cancel before then.

18. Governing law and disputes

These terms are governed by the laws of India, without regard to conflict-of-law rules. Before starting a formal claim, each side will try in good faith to settle the dispute informally for 30 days after written notice. Subject to that, the courts at Delhi, India have exclusive jurisdiction. Either side may seek urgent relief from any competent court to protect its intellectual property or confidential information. If you are a consumer or a business in a place where mandatory local law gives you rights that cannot be waived, these terms do not take those rights away.

19. General

  • Force majeure. Neither side is liable for delay or failure caused by events beyond its reasonable control, such as network or power outages, provider failures, natural disasters or government action.
  • Assignment. You may not assign these terms without our consent. We may assign them in a merger, sale or reorganisation.
  • Whole agreement. These terms, the pricing page, the Privacy Policy and the Data Processing Addendum are the whole agreement between us on the service. If a clause is unenforceable, the rest still applies. Not enforcing a right is not a waiver. No third party has rights under these terms.
  • Sanctions and export. You may not use the service if you are subject to sanctions or in breach of export laws.
  • Notices. We may send notices to the email on your account. Send notices to us at support@clientager.com or to our address below.

20. Contact

TechShah Co. (Clientager)
3175 Chawri Bazar, Delhi 110006, India
Support: support@clientager.com
General: info@clientager.com

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