Solution · Search & Matching
AI search and matching that answers "do you have one that...?"
Customers describe what they want in their own words. Clientager searches your products, services, properties or availability and replies with real options, then helps them take the next step.
Ready for your review in 24–48 hours
Customer: Looking for a 2 bed near Riverside Park, under $2,200, I have a dog.
Clientager: Hi, I'm the AI assistant for Parkview Rentals. I can help with that. When would you like to move in, and do you need parking?
Customer: Start of next month. Parking would be nice but not essential.
Clientager: I found three pet-friendly two-bedrooms within a 10-minute walk of the park: Elm Street at $2,150 with parking, Oak Avenue at $2,050 without parking, and Birch Lane at $2,190 with a small yard. All are available from the 1st.
Customer: Birch Lane sounds great. Any size limits on dogs?
Clientager: Birch Lane allows dogs up to 50 pounds with a pet deposit, per the landlord's listing. I can book a viewing. Is Saturday at 11:00 or Monday at 5:30 better?
Customer: Saturday at 11.
Clientager: Booked for Saturday at 11:00 at Birch Lane. I'll send the details and the application checklist by email. Want me to keep Elm Street in mind as a backup?
What Clientager did
- Lead created: renter, 2 bed, budget $2,200, dog, move-in next month
- Viewing booked: Birch Lane, Sat 11:00 am
- Backup listing saved: Elm Street
- Email sent: viewing details and application checklist
Quick answer
What is AI search and matching for customers?
AI search and matching lets customers ask for what they need in plain language, such as "a two-bedroom near the park under $2,000" or "a blue sofa that fits a small room". Clientager searches your catalog, listings or availability, asks clarifying questions, and suggests real matches only from your data. It then books a viewing, reserves an item or hands the customer to your team.
Illustrative example
Customer message
Is this property still available?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for search & matching
- Search products and listings
- Check live availability
- Suggest close alternatives
- Ask clarifying questions
Live availability
Booked · reminder scheduled
What gets missed today
Customers don't speak in filters
People say "something cozy for a small apartment" or "a quiet place near good schools". Website filters and search boxes expect exact terms, so good options stay hidden.
"Is it still available?" eats staff time
Staff repeat the same stock, listing and availability checks all day, often while the customer who asked waits on hold or gives up.
Near-misses become lost sales
When the exact item is gone, a customer needs a good alternative straight away. Without one, they assume you have nothing and leave.
Details are scattered
Prices, sizes, features and availability live in different systems and spreadsheets, so answers vary depending on who picks up the phone.
What Clientager can handle for you
- Search products and listings
- Check live availability
- Suggest close alternatives
- Ask clarifying questions
- Book viewings or test drives
- Reserve items for pickup
- Capture unmet requests
Enquiries it handles every day
- “Do you have this in a different size or color?”
- “Is this property still available?”
- “What do you have under my budget?”
- “Which option is best for a small space?”
- “Do you have availability on these dates?”
- “Can you let me know when it's back in stock?”
- “What's the difference between these two models?”
How it works
- 01
Understand the need
The customer describes what they want. The agent picks out the essentials, such as budget, size, location, dates, style or must-have features.
- 02
Clarify what matters
If the request is broad, it asks one or two useful questions, like "is parking essential?" or "is this for indoor or outdoor use?"
- 03
Search your data
It searches the catalog, listings, inventory or calendar you connect or provide, and filters by the customer's requirements and your business rules.
- 04
Present real options
It shares a short list of genuine matches with key details and links, explains trade-offs honestly, and suggests close alternatives when nothing fits exactly.
- 05
Move to the next step
The customer can book a viewing, reserve an item, place an order, or ask to be notified. Unmet requests are recorded as leads for your team.
Real estate and rentals: matching people to places
Property seekers usually describe lifestyles, not database fields. Clientager translates "quiet, near a good school, room for a home office" into a search across the listings you provide, then confirms budget, move date, pets and parking before suggesting anything. It shares only listings that are actually available and accurately described, and books viewings into the agent's or leasing team's calendar.
When nothing fits, the agent says so honestly, suggests the nearest options and asks whether the person wants alerts for new listings. That request is saved as a lead with clear criteria, so your team can follow up when the right property appears. Agencies can route matched leads to the listing agent, and landlords can pre-screen against requirements they set.
Retail and ecommerce: finding the right product
Furniture, fashion and jewelry customers often need guidance. They ask whether a sofa will fit through a narrow doorway, which ring styles suit a budget, or whether a dress runs small. Clientager searches the product data you provide, including dimensions, materials, sizes and stock, and answers using those facts. It suggests alternatives from your range when an item is out of stock.
Once a customer chooses, the agent can share a product link, reserve the item for in-store pickup, check delivery options, or send a secure payment link where your process allows. It never asks for card details in the conversation, and payment is confirmed only by your provider. Questions the data cannot answer, such as custom work or styling advice beyond your guidance, are passed to your staff.
Dealerships, hotels and travel: availability that changes daily
At a car dealership, buyers ask for "an SUV with a third row under $35,000" or "something like the one I test drove last year". The agent searches the inventory you provide, shares matching vehicles with key specs, and books a test drive. If the vehicle sells, it offers similar stock instead of leaving the buyer with a dead end.
Hotels and travel agencies face the same question with dates attached. The agent checks room types, packages or tour availability from your systems or the information you maintain, explains what is included, and either takes a booking request or points the customer to your booking engine. Requests it cannot fulfill, such as group rates or custom itineraries, become recorded enquiries for your team to answer.
Frequently asked questions
Where does the agent get product or listing information from?
From your own data: a connected store, inventory system, listings feed, spreadsheet or documents you provide. Which connections are available is confirmed during setup. The agent only presents options found in that data, and we test it with you before launch to check results are accurate.
Will it ever recommend something we don't actually have?
It is designed not to. The agent is configured to answer from your data only and to say when it cannot find a match. If your data is out of date, answers will be too, so we agree during setup how often listings or stock information is refreshed.
Can it compare two products or properties for a customer?
Yes. It can explain differences in price, size, features, location or availability using the details you provide, and point out trade-offs in plain language. It avoids subjective claims you have not approved, and it hands questions that need expert judgment to your team.
What happens when nothing matches the customer's request?
The agent tells the customer honestly, suggests the closest alternatives, and offers to notify them or have someone follow up. Their requirements are saved as a lead, so you can see which requests you are not meeting and act on them.
Can customers reserve or buy directly in the conversation?
Depending on your setup, the agent can reserve an item, book a viewing or test drive, or send a secure payment link from your payment provider. It never collects card numbers, security codes or one-time passwords, and an order is only marked paid after the provider confirms it.
Is this suitable for a small catalog or only large inventories?
Both. A boutique with a few dozen pieces benefits from consistent, accurate answers just as a large store does. Plans start at $39 per month with setup included; see our pricing page for details, and note that prices may vary by region.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.