For property managers
An AI property management assistant that tenants can always reach
Clientager answers tenant calls and messages around the clock, logs maintenance requests with the details your vendors need, escalates true emergencies, and books viewings for vacant units.
Ready for your review in 24–48 hours
Customer: Water is coming through the ceiling in my bathroom. Apartment 3B, Linden Court.
Clientager: Thank you for letting us know. I'm the management team's AI assistant. Is the water near any light fittings or electrical outlets? If so, please stay away from them and switch off power to that room at the breaker if it's safe to do so.
Customer: It's near the light. I've turned that breaker off.
Clientager: Good, thank you. I'm treating this as an emergency and alerting the on-call manager now. Could you send a photo of the ceiling? I'm also flagging the unit above, 4B, for the manager to check.
Customer: [Photo attached]
Clientager: Received. The on-call manager has been notified and will call you within 15 minutes, as per our emergency process. Put a bucket under the drip if you can. I'll keep this conversation updated.
What Clientager did
- Emergency escalated to on-call manager with photo
- Work order created: 3B ceiling leak, possible source 4B
- Unit above (4B) flagged for inspection
Quick answer
What does an AI property management assistant do?
An AI property management assistant handles tenant and prospect communication around the clock. Clientager logs maintenance requests with photos and access details, identifies emergencies such as flooding, gas smells or no heat and escalates them to your on-call team, answers questions about rent, leases and policies, sends rent payment links, and books viewings for vacant units with qualified applicants.
Illustrative example
Customer message
When will someone fix my dishwasher?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for property management
- Log maintenance requests
- Triage after-hours emergencies
- Answer tenant questions
- Send rent payment links
Live availability
Booked · reminder scheduled
What gets missed today
Maintenance requests lack detail
A tenant calls to say "the sink is broken". Staff call back to ask which sink, what's wrong, and when someone can get in. The job is delayed by days.
After-hours calls are mostly not emergencies
Your on-call manager gets woken up for a dripping tap, while a real leak can still get stuck in voicemail. Triage needs consistent rules.
The same tenant questions, over and over
When is rent due? How do I pay? Can I have a pet? Where do I put bulky trash? The questions are simple but constant.
Vacancies cost money every day
Rental enquiries come in at all hours. Slow responses and back-and-forth over viewing times leave units empty longer.
What Clientager can handle for you
- Log maintenance requests
- Triage after-hours emergencies
- Answer tenant questions
- Send rent payment links
- Send rent reminders
- Book rental viewings
- Pre-screen applicants
- Update tenants on job status
Enquiries it handles every day
- “My heating isn't working”
- “When will someone fix my dishwasher?”
- “How do I pay rent online?”
- “Can I get a copy of my lease?”
- “Is the two-bedroom unit still available?”
- “Can I have a cat?”
- “I'm locked out of my apartment”
- “How do I give notice to move out?”
How it works
- 01
Share your portfolio rules
Tell us about your properties, emergency definitions, on-call rota, vendors, lease policies, payment methods and leasing process.
- 02
We configure and test
Clientager's team builds maintenance intake, emergency escalation and leasing flows, then tests realistic tenant and prospect calls.
- 03
You review and approve
Ready for review within 24–48 hours. Pay special attention to emergency rules before approving go-live.
- 04
Tenants get help any time
The agent introduces itself as the management company's AI assistant, logs requests, answers questions and escalates emergencies.
- 05
Your team acts on clean tickets
Work orders arrive complete with unit, issue, photos and access permission, ready for your maintenance team or vendor.
Maintenance requests that arrive complete
Most maintenance delays come from missing information. Clientager asks the questions your maintenance coordinator would ask: which unit, which room, what exactly is happening, how long it's been going on, whether it's getting worse, and whether there's permission to enter if the tenant isn't home. It asks for photos or video where helpful, and records pets or access codes the technician needs to know.
The result is a complete work order, ready to assign to your in-house team or a vendor. Tenants receive a reference number and can check on progress by message instead of calling the office, and the agent can confirm appointment windows once a technician is scheduled. Repeat issues at the same unit are visible in the history, which helps your team spot problems that need a proper fix.
Emergency triage with clear rules
Not every after-hours call is an emergency, but the ones that are can't wait. Clientager follows your definitions: active leaks, flooding, no heat in winter, no water, sewage backups, lockouts and security issues might be escalated right away, while a slow drain waits for business hours. If a tenant reports a gas smell, fire, sparking or an injury, the agent tells them to leave if necessary and contact emergency services first, then alerts your on-call team.
This protects your on-call staff from unnecessary calls while making sure real emergencies get immediate attention. Every escalation is logged with the time, what was reported and who was notified. Over time, that log shows which properties generate the most after-hours calls and which issues keep recurring. Your team can review it, adjust the definitions, and make sure the on-call rota matches what tenants actually need, especially when seasons change.
Tenant questions and leasing, handled
Tenants ask the same practical questions again and again: rent due dates, how to pay, parking rules, trash collection, guest policies, how to renew or give notice. The agent answers using your policies for each property, and sends secure payment links and polite reminders around rent day. It never asks for bank passwords or card details. Policies can differ per building, and each answer reflects the tenant's own property.
For vacancies, the agent answers prospect enquiries with unit details, asks your pre-screening questions such as move-in date, household size, pets and income requirements, and books viewings or self-guided tours. Qualified prospects are passed to your leasing team with a full summary. Every applicant is asked the same questions in the same way, which keeps your process consistent. Viewing reminders reduce no-shows, and prospects who don't book are followed up while the unit is still available.
Frequently asked questions
How does the AI decide what's an emergency?
You define it during setup, often by property and season. Common emergencies include active leaks, no heat in cold weather and lockouts. For danger such as gas smells, fire or injury, the agent tells the tenant to contact emergency services first, then escalates to your on-call team immediately.
Can it create work orders in our property management software?
Where your software supports a connection, yes. Connection availability is confirmed during setup. Otherwise, the agent sends complete maintenance tickets to your team by email or another agreed method, with photos and access details attached.
Can tenants check the status of their repair?
Yes. Tenants can message the agent with their reference number or unit, and it shares the latest status your team has recorded, such as scheduled, parts on order or completed. This cuts down on calls to the office asking for updates.
Will it collect rent?
It can send secure links to your existing payment method and polite reminders before and after the due date. It never takes card numbers, bank passwords or one-time codes. Payment disputes and hardship requests are passed to your staff.
Can it help fill vacancies?
Yes. The agent answers rental enquiries, asks your pre-screening questions, and books viewings or self-guided tours. It treats every applicant according to the same criteria you provide, and passes qualified prospects to your leasing team.
We manage several buildings with different rules. Is that a problem?
No. Policies, contacts, vendors and emergency procedures can be set per property. When a tenant gives their address or unit, the agent uses the rules for that building, including the correct on-call contact and preferred vendors.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.