CRM for auto repair
The auto repair shop CRM that keeps cars coming back for service
Clientager answers every call while your techs are in the bays, books appointments, keeps each vehicle's history and reminds customers when service is due.
CRM included in every plan, from $39/month. AI manager included.
New enquiry
Appointment booked
Estimate sent
Approved
Quick answer
What is the best auto repair shop CRM for an independent garage?
The best auto repair shop CRM books appointments without tying up your service writer, keeps each vehicle's service history, gets estimates approved quickly and brings customers back for the next service. Clientager combines that CRM with an AI manager that answers calls, WhatsApp, SMS and chat 24/7, books bays and sends service reminders. Plans start at $39/month.
Built for auto repair shops and independent garages
Your Auto Repair CRM comes set up with the stages and fields auto repair shops and independent garages actually use. Change anything, add your own.
Pipeline stages
- New enquiry
- Appointment booked
- Estimate sent
- Approved
- Won
What each record holds
- Vehicle year, make and model
- License plate and VIN
- Current mileage
- Last service date and type
- Next service due (date or mileage)
- Open recommendations from last visit
- Preferred contact method
- Fleet or retail customer
Vehicle details on every record
Store year, make, model, plate, VIN and mileage on the customer, with custom fields for anything else. Your service writer sees the car before it arrives.
Appointments and bay scheduling
Book oil changes, brake jobs, inspections and diagnostics on the calendar. The week view shows bookings, jobs and tasks together.
Estimates sent for approval
Build estimates from your catalog of labor and parts, send a PDF by SMS or email and track it in the pipeline until the customer approves.
Service history timeline
Every visit, estimate, invoice, call transcript and message for the customer in one place, including recommendations they declined last time.
Invoices with pay links
Send the final invoice with a secure pay-by-link through Stripe, Razorpay or PayPal, so the customer can pay before pickup.
Fleet accounts
Tag fleet and business customers, store contacts and terms, and keep each account's job history in one record.
Reports
Track bookings, estimate approval rate, revenue collected, leads by source and after-hours enquiries.
Included: Clientager AI manager
A CRM that fills itself in
Most CRMs wait for someone to type. Your AI manager answers calls, WhatsApp, SMS, website chat and email 24/7, then writes every contact, booking and next step into the CRM for you.
Answers while techs are in the bays
Your AI manager picks up calls, texts and chats 24/7, so your service writer is not pulled away from the counter.
Books the right appointment
It asks about the vehicle, symptoms and mileage, then books an oil change, inspection or diagnostic slot on your calendar.
Fills vehicle details
It records the year, make, model and the problem described, so the record is ready when the car arrives.
Answers status questions
Customers asking when their car will be ready get a reply based on what your team has logged, or a callback task if it needs a human.
Summaries and next steps
Each customer gets a short history summary, a lead score and a next best action, like following up on brakes they declined last visit.
How a auto repair runs on Clientager
- 01
The call
A customer calls about a grinding noise while braking. The AI manager answers, logs the vehicle and books a diagnostic.
- 02
The inspection
Your tech inspects the car. The service writer sends an estimate for pads and rotors by SMS.
- 03
Approval
The customer approves. The deal moves to Approved and the job is scheduled on the calendar.
- 04
Pickup
When the job is complete, the invoice goes out with a pay link. The customer pays before arriving.
- 05
Next service
The next service date is saved, and a reminder goes out when it comes due.
Automations ready to switch on
- When Next service due date is 2 weeks away→ Send an SMS service reminder with a booking link.
- When An estimate sits in Estimate sent for 4 hours→ Create a call task for the service writer to get approval.
- When A job is marked completed→ Send the invoice pay link and a review request the next day.
- When A visit ends with declined recommendations→ Send a reminder about the declined work after 30 days.
- When No visit for 9 months→ Send a win-back offer for a seasonal check-up.
Spreadsheets vs. Clientager
Spreadsheets and generic CRMs
- Phones ring during busy hours and nobody can answer
- Service history split across paper files and invoices
- Estimates wait on voicemail for approval
- Customers forget when their next service is due
- Declined repairs are never followed up
Clientager Auto Repair CRM
- Every call answered 24/7 and booked on the calendar
- Full vehicle and service history on each record
- Estimates tracked until approved, with call tasks
- Service reminders sent automatically
- Declined work followed up on a schedule
What an auto repair shop CRM should do
Independent shops live on repeat customers, but the front counter is always busy. Phones ring while the service writer is explaining an estimate, and calls go unanswered. An auto repair shop CRM should take that pressure off. Clientager's AI manager answers every call, WhatsApp, SMS and web chat 24/7. It asks about the vehicle, the symptoms and the mileage, then books the right appointment on your calendar.
Each booking lands on a customer record that holds the year, make, model, plate, VIN and mileage, along with the full service history. When the car arrives, your team already knows what it is and what was done last time. You can add custom fields for anything your shop tracks, like tire sizes or fleet unit numbers, without building anything from scratch.
Faster estimate approvals
A car sitting in a bay waiting for approval is a bay that is not earning. In Clientager you build the estimate from your catalog of labor and parts, then send it as a PDF by SMS or email. The estimate sits in the pipeline, and if it is not approved within a few hours, an automation creates a call task for your service writer so the job keeps moving.
Once the work is done, the invoice goes out with a secure pay-by-link through Stripe, Razorpay or PayPal on your own account. The customer can pay before they arrive, which makes pickup quicker. Invoices are marked paid automatically. Staff accounts let technicians see their jobs and vehicle notes without seeing payments or revenue, while owners and managers see the full numbers.
Service reminders and declined work
The easiest job to win is the next service for a customer you already have. Clientager stores the next service due date on each vehicle record and sends an SMS reminder with a booking link a couple of weeks before. Customers who have not been in for months get a seasonal check-up offer. It all runs on its own once you set the timing and the wording.
Declined recommendations are revenue waiting to happen. When a customer passes on brakes or a timing belt, note it on the visit. An automation can send a reminder about that work a month later. The AI insights on each customer also suggest it as the next best action, so your service writer can raise it naturally at the next visit.
- Service reminders by date
- Follow-ups on declined recommendations
- Win-back offers for lapsed customers
- Review requests after each completed job
Questions about the CRM
What is the difference between an auto repair shop CRM and an AI manager?
The CRM stores your customers, vehicles, service history, estimates and invoices, and runs your reminders. The AI manager answers calls and messages 24/7, books appointments, records vehicle details and answers status questions, writing everything into the CRM. Clientager includes both, so your service writer spends less time on the phone and more time with customers at the counter.
Can I import my customer and vehicle list?
Yes. Import from any spreadsheet or CRM export via CSV, mapping columns to fields like vehicle, plate, VIN, mileage and last service date. Duplicate detection flags existing customers, and you can merge duplicates afterwards. Once imported, service reminder automations can start from those dates.
Can technicians use it without seeing revenue?
Yes. Technicians get the staff role, which shows their assigned jobs, vehicle details, notes and tasks. Payments, billing and revenue reports are hidden from staff. Owners and managers see everything. Starter includes 2 team logins, Growth 5 and Scale unlimited, and an activity log tracks changes.
Can customers approve estimates by text?
You can send the estimate PDF by SMS or email from the customer record. When the customer replies with approval, your team moves the deal to Approved, and the reply is saved on the timeline. If no answer comes back in a few hours, an automation creates a call task.
Does it work for fleet customers?
Yes. Tag fleet and business accounts, store contacts and terms, and add custom fields for unit numbers. Smart lists keep fleet customers separate from retail, and every job and invoice stays on the account record for easy reference when they call back.
How much does an auto repair shop CRM cost with Clientager?
The CRM is included in every Clientager plan, and plans start at $39/month. You also get the AI manager that answers calls and messages 24/7. You can see it working in a live demo, and you can get a refund before your agent goes live if it is not right for your shop.
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