Use case · AI After-Sales Support
AI after sales support that keeps customers happy long after checkout
Clientager helps customers set up, use and care for what they bought, starts warranty claims and returns within your policy, and books service visits when something needs attention.
Ready for your review in 24–48 hours
Customer: Hi, I bought an engagement ring from you in March and one of the small side stones is loose.
Clientager: Hi, I'm the AI assistant for Halden Jewelers. I'm sorry about that. To keep the stone safe, please avoid wearing the ring until it's checked. Could you send a close-up photo of the loose stone?
Customer: [photo of ring]
Clientager: Thank you. I've found your purchase from March 14. Your ring includes our one-year care warranty, which covers tightening loose stones at no charge. I can book an inspection with our jeweler. Saturday at 11:00 or Tuesday at 4:30?
Customer: Saturday at 11. Can you also clean it while it's there?
Clientager: Of course. A complimentary clean is included with the inspection. You're booked for Saturday at 11:00. Please bring the ring in its box, if you have it.
What Clientager did
- Warranty case opened: loose side stone, photo attached
- Inspection booked: Sat 11:00 am, plus cleaning
- Customer advised not to wear ring until inspected
Quick answer
What does AI after sales support cover?
AI after sales support helps customers after a purchase: setup and usage questions, care instructions, warranty claims, returns and exchanges, spare parts and service bookings. Clientager answers from your product information and policies, collects photos and details for claims, books repairs or service visits, and routes complex issues to your team. It keeps one record per customer, so every later conversation starts with context.
Illustrative example
Customer message
Is this covered by warranty?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for ai after-sales support
- Answer setup and care questions
- Start warranty claims
- Process returns and exchanges
- Book repairs and service
Live availability
Booked · reminder scheduled
What gets missed today
Post-purchase questions flood sales staff
Salespeople get calls about assembly, care and small issues from past buyers, while new customers wait for attention.
Warranty claims arrive incomplete
A claim without a receipt, photos or serial number means several rounds of messages before anyone can decide anything.
Return rules are applied inconsistently
Different staff make different calls on what is returnable, creating unfair outcomes and arguments.
Service opportunities are missed
Customers who would happily book a cleaning, check-up or service plan are never reminded, so the revenue and the relationship fade.
What Clientager can handle for you
- Answer setup and care questions
- Start warranty claims
- Process returns and exchanges
- Book repairs and service
- Order spare parts
- Share care instructions
- Route complex issues
Enquiries it handles every day
- “How do I assemble this?”
- “Is this covered by warranty?”
- “Can I return or exchange it?”
- “Where can I get a spare part?”
- “How should I clean or care for it?”
- “Can I book a service?”
- “It stopped working, what do I do?”
How it works
- 01
Recognize the purchase
The agent identifies the customer and the product from their order, receipt or serial number, so it knows what they bought and when.
- 02
Help with the question
It answers setup, usage and care questions from your manuals and guides, step by step and in plain language.
- 03
Check warranty or return eligibility
For a problem, it checks your warranty and return policy against the purchase date and issue, and explains the options.
- 04
Gather what's needed
It collects photos, descriptions and documents, opens a claim or return, or books a repair or service visit.
- 05
Hand over and follow through
Decisions outside its rules go to your team with a complete case. The customer is updated as the claim progresses.
Help with setup, use and care
Many after-sales questions are simple: how to assemble a bed frame, how to pair a device, how to care for a leather sofa or how often to clean a ring. Clientager answers these from your manuals, care guides and product information, step by step, at any hour. Customers get help at the moment they are actually trying to do the thing, which is often in the evening or on weekends, when your store is closed.
For furniture stores, that means assembly help and fabric care. For car dealerships, it means service intervals, warning lights explained in your approved wording, and booking the service department. For jewelers, it means care advice, resizing and cleaning appointments. When a question needs a professional, the agent books one rather than guessing, and notes what the customer has already tried.
Warranty claims and returns, done properly the first time
Warranty and return requests go faster when the details are complete. The agent identifies the purchase, checks dates against your policy, asks for photos, serial numbers or receipts, and explains what the customer can expect. It applies the rules you set consistently, so similar cases get similar outcomes, whoever happens to be on shift. Every claim is logged with its photos and documents, ready for your team or the manufacturer.
Decisions that involve judgment, such as accidental damage, out-of-warranty goodwill gestures or refunds, go to your team with a complete case file. Customers are told honestly that a person will decide and when to expect an answer. Any payment for repairs or parts is requested through a secure payment link, and Clientager never collects card details directly. Payment counts only once your provider confirms it.
Turning aftercare into lasting relationships
After-sales contact is a chance to earn the next sale. A customer whose problem was fixed quickly and fairly often comes back and recommends you. The agent records every interaction against the customer, so your team sees the full history when they get involved, and the customer never has to repeat their story. Patterns in after-sales questions can also show you which products need clearer instructions.
Where customers have agreed to hear from you, the agent can also remind them about service plans, annual cleanings or maintenance checks, with every opt-out honored. Our team configures your products, policies and booking rules, and it is usually ready for your review within 24–48 hours. Plans start at $39 per month; see our pricing page, as prices may vary by region.
Frequently asked questions
Can the agent approve warranty claims on its own?
Only for cases your rules clearly cover, such as a loose stone within a care warranty. Anything requiring judgment, like accidental damage or claims outside the warranty period, is passed to your team with photos, purchase details and the customer's description.
How does it know what the customer bought?
From your order records, point-of-sale data or receipts the customer provides, depending on what is connected. It can also look up a serial number or order number. Connection availability with your systems is confirmed during setup.
Can it walk customers through assembly or setup?
Yes, if the steps are in your manuals or guides. It explains them one at a time, answers questions along the way and can share diagrams or links on channels that support them. If the customer still has trouble, it books help from your team.
Does it handle returns as well as warranty issues?
Yes. It checks the request against your return policy, explains the options, collects the details and starts the return or exchange. Refunds are processed through your normal payment process, and exceptions go to your team for a decision.
Can customers book repairs or service visits through it?
Yes. The agent can book repair inspections, service department appointments, cleanings or technician visits into your calendar, and send confirmations and reminders. Any payment needed is requested through a secure link from your provider, never by collecting card details.
Is after-sales support worth automating for a small store?
Often, yes, because the questions are repetitive and the same few staff handle both sales and support. Automating routine aftercare frees them for new customers, while still giving past buyers fast, consistent help at any hour.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.