Shopify guide
Answer "where is my order?" automatically on Shopify
The most common support question, answered in seconds from your Shopify orders, safely.
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Quick answer
Can a chatbot answer order status questions on Shopify?
Yes. Clientager looks up the order in your Shopify store and tells the customer its status and tracking. It only shares order details with the person who placed the order, matched by the email or phone number on it, so nobody can look up someone else's order by guessing a number. Questions it cannot resolve become requests for your team.
Why WISMO eats your time
"Where is my order?" is often the single largest share of support emails for online stores, especially around sales and holidays. Each one takes a minute or two to look up, and customers want the answer now, not tomorrow.
How the lookup works
When a shopper asks about an order, the AI asks for the order number and the email or phone used to order, if it does not already have them. It looks the order up in Shopify and replies with the status, for example paid, shipped or delivered, and the tracking link when there is one.
Order details are shared only when the contact details match the order. That keeps customers' information private and stops anyone from fishing for other people's orders.
- Status and tracking from Shopify
- Matched to the customer's own email or phone
- Unresolved cases saved as requests
- Works around the clock
When a person is needed
Lost parcels, damaged items and address changes need your team. The AI collects the details and files a request in the Requests tab, complaints marked urgent, with an email alert to you. You can reply to the customer by email from the app.
Frequently asked questions
Can anyone look up an order with just the number?
No. Order details are only shared when the email or phone given matches the order.
Does it work with any shipping app?
It uses the status and tracking information in your Shopify orders, which most shipping and fulfilment apps update.
Can it change an order or address?
No. It reads orders only. Change requests are saved for your team.
Why does the app need order access?
Only to answer order status questions and to count Sales made by AI. It never edits orders.
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