Shopify guide
AI product recommendations right in your Shopify chat
Shoppers ask in their own words; the chat answers with your products, in the variant they asked for, ready to add to the cart.
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Coming soon to the Shopify App Store (in review). Ask for early access and we will set up your store.
Customer: Do you have the hoodie in navy?
Clientager: Great choice! The Everyday Hoodie in navy is in stock in all sizes. Here are two that go well together.
What Clientager did
- Everyday Hoodie (Navy) card with Add to cart
- Classic Cotton Tee card shown alongside
Quick answer
Can a Shopify chatbot recommend products and add them to the cart?
Yes. Clientager reads your products and variants, so when a shopper asks for "a grey hoodie in medium" it replies with matching products as cards with a photo, price and an Add to cart button for that exact variant. It understands everyday words ("half sleeve" is short sleeve, "dark red" can be maroon), suggests the closest options when something is not available and never invents stock.
Why search bars miss sales
Store search matches exact words. Shoppers do not: they type "comfy grey top for winter" or "gift for a 10 year old". When search returns nothing, they leave. A shop assistant would ask one question and show three good options; the chat does the same.
How recommendations work
The AI matches the shopper's words against your product names, descriptions, tags and variant options, with everyday synonyms and typo tolerance. For general questions ("what do you sell?") it shows a few best sellers, names your main categories and asks one useful question, the kind a good assistant in your trade would ask, like size and fit for clothing or device model for accessories.
Products appear as compact cards. Add to cart adds the exact variant to the shopper's Shopify cart without leaving the page, and they can keep chatting. Asking for "something else" shows products they have not seen yet.
- Variant-level Add to cart (colour, size)
- Synonyms and typos understood
- Closest alternatives when something is unavailable
- New options on "anything else?"
Always current
Product changes reach the AI within a minute through Shopify webhooks: new products, price changes, sold-out variants. Pages and policies refresh daily. How many products it learns depends on your plan, from 100 on Lite to 5,000 on Scale.
Frequently asked questions
Does Add to cart pick the right variant?
Yes. If the shopper asked for a colour or size, the card adds that variant.
What if a product is sold out?
The AI says so and suggests the closest available products.
Can it show product photos?
Yes. Each card shows the product's main image from your store.
Can I see which sales came from the chat?
Yes, under Sales made by AI on the Get started screen.
More Shopify guides
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