Shopify guide
24/7 customer support for your Shopify store, without a team
The AI answers shoppers at any hour; you read everything and take over when it matters.
Hear it now: call our AI on +1 209-209-4303
Coming soon to the Shopify App Store (in review). Ask for early access and we will set up your store.
Quick answer
How can a small Shopify store offer 24/7 support?
Let an AI answer first and keep a person in the loop. Clientager answers product, shipping, returns and order questions instantly from your store, saves contact details as leads and files complaints and callbacks as requests with an email alert. In the app's Inbox you can read any conversation, reply yourself and hand it back to the AI.
Where support time goes
For most small stores, the bulk of questions repeat: shipping times, returns, sizing, order status, discount codes. They arrive at all hours and in bursts after promotions. Answering each one by hand takes hours a week that could go into the business.
What the AI covers
It answers from your products, pages and policies, looks up orders for the customer who placed them, and shows products when shoppers are browsing. When something needs you, such as a damaged item, a refund or a special request, it collects the details and files a request.
- Shipping, returns and sizing from your policies
- Order status and tracking
- Product questions with product cards
- Requests and email alerts for anything else
You stay in control
Every chat is in the Inbox. Take over a conversation to reply yourself (the AI pauses for that chat) and give it back when you are done. The assistant says it is an AI at the start of each chat and never pretends otherwise.
Frequently asked questions
Does it replace my helpdesk?
For many small stores it handles the routine questions; complex cases go to Requests or your existing helpdesk.
How many conversations are included?
500 AI conversations a month on Lite, 1,000 on Starter, 2,000 on Growth and 5,000 on Scale.
Can I reply from my phone?
Yes, from the Shopify mobile app or a phone browser.
What if the AI does not know?
It says it will check with the team and files a request instead of guessing.
More Shopify guides
Want this for your business?
Try it free for 7 days, no card needed: AI website chat, WhatsApp and email, trained on your own website. AI phone calls come with paid plans.