For jewelers and jewelry brands
An AI jewelry sales assistant for considered, high-value purchases
Clientager guides shoppers through rings, settings and budgets, books private consultations, answers sizing and care questions, and keeps repair and custom-order customers updated.
Ready for your review in 24–48 hours
Customer: Hi, I'm looking at engagement rings. I don't really know where to start.
Clientager: Hi, I'm the store's AI assistant, and congratulations! Let's make it simple. Do you know whether she prefers yellow gold, white gold or platinum, and any idea about stone shape?
Customer: She wears mostly yellow gold. I think she likes ovals.
Clientager: Oval stones on yellow gold are a lovely combination. Do you have a budget range in mind for the ring?
Customer: Around $5,000. But I don't know her ring size, it's a surprise.
Clientager: That's common. We can make a best estimate, and the first resize within 60 days is complimentary. Would you like to see a few oval settings in person with one of our jewelers? We have private appointments Saturday at 11 or Monday at 6.
Customer: Saturday at 11. I'm Daniel.
Clientager: Booked, Daniel. I've noted yellow gold, oval, around $5,000, size unknown. Tip: if you can borrow a ring she wears on that hand, bring it along.
What Clientager did
- Private consultation booked: Sat 11:00
- Preferences noted: oval, yellow gold, ~$5,000
- Sizing note: surprise proposal, complimentary first resize
Quick answer
How does an AI jewelry sales assistant help a jewelry store?
An AI jewelry sales assistant answers questions about metals, stones, sizing, certificates and prices from your catalog, helps shoppers narrow choices by style and budget, and books private appointments with your jewelers. It also handles repair and resizing status, custom order updates and care questions. Appraisals, valuations and price negotiations stay with your experts, who receive a clear summary first.
Illustrative example
Customer message
How do I find out her ring size secretly?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for jewelry stores
- Guide engagement ring shoppers
- Book private consultations
- Explain metals and stones
- Help with ring sizing
Live availability
Booked · reminder scheduled
What gets missed today
Nervous ring shoppers don't call
Engagement ring buyers research quietly for weeks. If their first question at midnight gets no answer, they keep browsing elsewhere.
Appointments need preparation
A consultation goes far better when the jeweler knows the budget, preferred shape and metal in advance, but that information rarely arrives.
Repair status calls
Customers who dropped off a resize or a clasp repair call to check whether it's ready, interrupting staff during sales.
Ring size guesswork
Surprise proposals mean the buyer doesn't know the size. Without guidance and a clear resizing policy, the sale stalls.
What Clientager can handle for you
- Guide engagement ring shoppers
- Book private consultations
- Explain metals and stones
- Help with ring sizing
- Update repair status
- Manage custom order updates
- Send secure deposit links
- Remind about care and cleaning
Enquiries it handles every day
- “Do you have lab-grown diamonds?”
- “How do I find out her ring size secretly?”
- “Is my ring repair ready?”
- “Can you design a custom ring?”
- “Do your diamonds come with certificates?”
- “How much is it to resize a ring?”
- “Can I book a private appointment?”
- “Do you buy gold or offer trade-ins?”
How it works
- 01
Warm welcome
The agent greets the shopper as the store's AI assistant and asks what they're looking for and whether it's for a special occasion.
- 02
Narrow the choice
It asks about style, stone shape, metal, budget range and timeline, then suggests pieces or settings from your collection.
- 03
Book a consultation
Serious shoppers are booked into a private, in-store or video appointment with notes your jeweler can read beforehand.
- 04
Secure the order
For custom work, it sends a secure deposit link once your jeweler confirms the design and price.
- 05
Service and repairs
It updates customers on repairs, resizing and custom orders, and sends care reminders like free cleaning or prong checks.
A jewelry store receptionist that makes buyers comfortable
Jewelry purchases are personal and often nerve-racking. Many shoppers, especially first-time engagement ring buyers, prefer to ask questions privately before walking into a store. Clientager gives them a patient, judgment-free place to start, any time of day. It explains the basics in plain language, such as how cut affects sparkle or the difference between white gold and platinum, using guidance you approve.
Then it moves gently toward what converts in jewelry: a well-prepared appointment. The agent captures style, metal, stone preferences, budget and timeline, and books a private consultation in store or by video. Your jeweler starts the conversation already knowing the essentials, which makes the visit feel personal rather than generic. It also sends a reminder before the visit and directions to the store.
Jewelry ecommerce customer service AI for online orders
For online jewelry sales, the agent answers questions from your catalog about metal purity, stone details, chain lengths, ring sizes and certificates. It helps shoppers measure ring size at home, explains your resizing and return policy and sends a secure checkout link when they are ready. It never asks for card details in chat. Engraving requests are captured exactly and confirmed back to the shopper.
High-value orders bring delivery questions. The agent shares tracking information, explains signature-required delivery and insurance in transit as you describe them, and helps with gift messages and packaging. Concerns about a lost or damaged parcel go straight to your team with the order details. Gift buyers can also ask about discreet packaging, delivery to a different address or timing for a special date, and the agent records those requests on the order for your fulfillment team.
Repairs, custom pieces and long-term relationships
Repairs and resizing are a steady source of visits and goodwill. When customers ask about status, the agent checks your job records where a connection is available or takes the ticket number and gets an update from your workshop. It sends a pickup message when the piece is ready and reminds customers of anything they need to bring. No more chasing the workshop by phone.
Custom design projects take weeks and involve several approvals: sketches, CAD renders, stone selection and final fitting. The agent keeps customers informed between milestones and books approval meetings. Appraisals, valuations, buy-back offers and price negotiation always stay with your experts. The agent's role is to make sure no customer feels forgotten along the way. Deposits for each stage can be sent through secure links.
Frequently asked questions
Can the AI help engagement ring buyers who know nothing about diamonds?
Yes. It explains shapes, settings, metals and diamond quality in simple terms using guidance you approve, asks about the partner's style and budget, and suggests a few options. Most importantly, it books a private appointment so your jeweler can take it from there.
Will it give appraisals or valuations?
No. Appraisals, valuations, buy-back and trade-in offers need an expert to inspect the piece. The agent explains your process, what to bring and any fees, then books an appointment with the right person. The jeweler receives the customer's notes beforehand.
Can it tell customers when their repair is ready?
Yes. If your repair job records are connected, it checks status by ticket number or phone. If not, it records the request for your workshop and replies once you update it. It can also send a ready-for-pickup message automatically when you mark a job complete.
How does it handle ring sizing for surprise proposals?
It shares practical tips you approve, such as borrowing a ring the partner wears or estimating from finger size, and explains your resizing policy so the buyer feels confident moving forward without the exact size.
Can it negotiate prices?
No. It shares listed prices and published promotions only. If a shopper asks about a better price, matching or financing, it notes the request and passes it to your sales team, who decide how to respond.
Can we start with just website chat?
Yes. Many jewelers start with website chat because that is where quiet research happens, then add phone and WhatsApp. Clientager's team configures and tests the agent and it is usually ready for your review within 24 to 48 hours.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.