An AI receptionist for repair shops that quotes, books and updates customers

Clear quotes for the right device

Most repair enquiries start with a price question, and the right answer depends on the exact model and the part. Clientager asks for the make and model, helps customers find it if they are unsure, and describes the fault in plain terms: cracked screen, battery draining, charging port, water damage, won't power on. It then quotes from the price list you approve, including part options where you offer them, and states the warranty and typical turnaround.

Some faults can't be priced without a look. For water damage, boards that won't power on or data recovery, the agent explains your diagnostic fee and process instead of guessing, and books the device in for assessment. If a technician needs to call the customer after diagnosis, the agent passes a summary so the conversation starts with context.

Bookings, status updates and pickup reminders

Customers can book a drop-off, a walk-in slot or a mail-in repair at any hour by phone, WhatsApp, website chat or text. SMS is available in the US and Canada. The agent asks customers to back up their data where possible and explains what to bring, such as the charger for a laptop, so repairs aren't delayed at the counter. Every booking lands in the built-in CRM with the device, fault and quote.

Once a device is in, the agent answers "is it ready yet?" from the repair status your team updates, without anyone leaving the bench. When a repair is marked done, it lets the customer know and can send reminders if the device hasn't been collected, following up on the repair the customer booked. If a part is delayed, it explains the new estimate you've set rather than leaving the customer to chase.

• Quotes by model and part from your approved list
• Drop-off, walk-in and mail-in bookings
• Status answers and ready-for-pickup messages
• Reminders for uncollected devices

Warranty questions, payments and handoffs

When a customer says a repair has failed, the agent finds the original job, checks the date against your warranty terms and explains what is covered, such as a defective part, and what usually isn't, such as new physical or liquid damage. It books the device in for a technician to inspect. The decision on any warranty claim stays with your team, and disputes or upset customers are passed to a person with the history attached.

For payment, the agent sends a secure payment link by text, WhatsApp or email so customers can pay before pickup or for mail-in repairs. It never asks for card numbers, and it never asks customers to share passwords or passcodes in a message. Business customers with several devices, such as schools or offices, can be recognized and routed to the person who handles their account.