For day spas and wellness centers
An AI spa receptionist that keeps the calm at the front desk
Clientager handles spa bookings, packages, couples treatments and gift voucher sales across phone, chat, WhatsApp and email, so your reception team can focus on guests who are already there.
Ready for your review in 24–48 hours
Customer: Hi, I want to book something for our anniversary. Do you have a couples package?
Clientager: Hello, I'm the spa's AI assistant. Congratulations! Our Together package includes side-by-side 60-minute massages, two hours in the thermal suite and a glass of sparkling wine. Which date are you thinking of?
Customer: Saturday the 18th, afternoon if possible.
Clientager: The double suite is free that Saturday at 2:00 pm, with thermal suite access from 12:30. Does either of you have any health conditions, injuries or pregnancy we should let your therapists know about?
Customer: No, nothing. Can you add a note that it's our anniversary?
Clientager: Of course, I've added that for the team. I'll send a secure link for the deposit, and once it's paid you'll get a confirmation with arrival times and what to bring.
What Clientager did
- Package reserved: Together couples, Sat 18th 2:00 pm
- Deposit link sent; booking confirms on payment
- Anniversary note passed to spa manager
Quick answer
What can an AI spa receptionist do?
An AI spa receptionist answers calls and messages and books treatments, packages and couples experiences into the right rooms and therapists. Clientager explains what each treatment includes, collects health and contraindication notes for your therapists, sells gift vouchers through secure payment links, answers questions about arrival and facilities, and passes special requests and complaints to your spa manager.
Illustrative example
Customer message
Do you have a couples massage this weekend?
Happy to help with that. Let me check and get it sorted for you now.
Saved to the customer record
What Clientager handles for spas
- Book single treatments
- Coordinate couples packages
- Sell gift vouchers
- Redeem vouchers for bookings
Live availability
Booked · reminder scheduled
What gets missed today
Packages are hard to book by phone
A couples package needs two therapists, a double room and pool access at the same time. Getting it right takes a long call and a careful eye.
A quiet space with a ringing phone
Reception is meant to feel serene. Constant calls about prices and availability disrupt guests who are checking in or relaxing in the lounge.
Gift voucher rush
Before holidays, voucher enquiries spike. Each one takes time to explain and process, and some buyers give up and choose another gift.
Treatment questions need consistency
Guests ask what's included, whether a treatment is suitable during pregnancy, or what to wear. Answers vary depending on who picks up.
What Clientager can handle for you
- Book single treatments
- Coordinate couples packages
- Sell gift vouchers
- Redeem vouchers for bookings
- Collect health notes
- Explain treatments clearly
- Send arrival instructions
- Rebook regular guests
Enquiries it handles every day
- “What's included in the spa day package?”
- “Do you have a couples massage this weekend?”
- “Can I buy a gift voucher online?”
- “How do I redeem my voucher?”
- “Is this treatment safe during pregnancy?”
- “Can I use the pool before my treatment?”
- “What should I bring?”
- “Do you offer hen party or group bookings?”
How it works
- 01
Describe your spa menu
Share your treatments, packages, room and therapist rules, facility access, voucher terms, health questions and cancellation policy.
- 02
We configure the agent
Clientager's team sets up booking logic for treatments and packages, voucher sales and your preferred tone, then tests real scenarios.
- 03
You review and refine
Within 24–48 hours it's ready for review. Check how it describes treatments and handles health questions before approving.
- 04
Guests book easily
The agent introduces itself as the spa's AI assistant, books packages correctly and sends confirmations with arrival details.
- 05
Staff handle the personal touches
Special occasions, medical concerns and complaints are passed to your spa manager with notes, so the guest gets a personal response.
Packages and couples bookings, coordinated correctly
Spa bookings are rarely one person, one therapist, one hour. A package might include a facial, a massage and lunch, scheduled in the right order. A couples treatment needs two therapists and a double room at the same time. A day pass has capacity limits on the thermal suite. Clientager is configured with these rules, so it offers combinations that actually work instead of creating clashes for your team to untangle.
Guests can ask questions while they book: what a hot stone massage involves, whether a facial suits sensitive skin, how long to allow. The agent answers using descriptions you approve, which means every guest hears the same accurate information. Groups, such as birthdays or bridal parties, are captured as leads with dates, numbers and preferences, and passed to your manager to plan.
Gift vouchers that sell themselves
Gift vouchers are a large part of many spas' revenue, especially before holidays and Mother's Day. Clientager can explain your voucher options, help the buyer choose a value or experience, and send a secure payment link. The voucher can then be delivered by email in the format you already use, with any personal message the buyer adds. Corporate and bulk voucher requests are passed to your manager as leads.
When the recipient gets in touch, the agent can check the voucher details you provide, explain what it covers, and book their treatment. Expiry questions and partial-balance queries are answered according to your terms, and anything unusual goes to staff. Because voucher holders are often first-time visitors, the agent also explains how the spa works, what to expect on arrival and how long to allow, so they feel at ease before they walk in.
Health notes and arrival details, handled with care
Your therapists need to know about pregnancy, recent surgery, allergies and certain conditions before a treatment. The agent asks the health questions you specify and records the answers for your team. It does not decide whether a treatment is safe; where a guest mentions a condition, it notes it and, if your policy requires, arranges for a therapist to call before confirming.
Before the visit, guests receive arrival instructions: how early to come, what to bring, parking and where to go. Afterward, the agent can send a thank-you, ask for feedback, and offer to rebook regular treatments. Regular guests can be reminded when it's time for their next massage or facial, and offered their preferred therapist and time, so returning becomes effortless rather than something they mean to get around to.
Frequently asked questions
Can the AI book couples treatments in a shared room?
Yes. We configure rules for double rooms and paired therapists, so the agent only offers times when both therapists and the room are free together. Where your spa software supports a connection, this works against live availability, which is confirmed during setup.
Can guests buy gift vouchers through the agent?
Yes. The agent helps the buyer pick a voucher, collects the recipient's name and message, and sends a secure payment link. Delivery uses your existing voucher process. It never asks for card details in chat or over the phone.
How does it handle pregnancy or medical questions?
It asks the health questions you specify and records the answers for your therapists. It doesn't give medical advice or decide whether a treatment is suitable. If a guest mentions pregnancy or a condition, it follows your policy, such as booking a pregnancy-specific treatment or arranging a therapist callback.
Will it sound right for a luxury spa?
Tone is part of setup. We match the agent's wording and pace to your brand, whether that's quietly luxurious or relaxed and friendly. You review sample conversations and adjust phrasing before anything goes live, so every guest hears your spa's voice.
Can it work for a spa inside a hotel?
Yes. The agent can distinguish between hotel guests and day visitors, apply different prices or access rules, and note room numbers for charges if your process allows it. The hotel's main front desk can stay separate or share the same agent.
How long does it take to set up for our spa?
Once we have your menu, rules and voucher terms, our team configures and tests the agent, typically ready for your review within 24–48 hours. It goes live only after you approve it, often starting with website chat and phone.
Capabilities
Related industries
Use cases
Want this for your business?
Tell us how your business works. We'll build the AI around it, test it, and have it ready for your review within 24–48 hours.